Migrations to TT
NEWS Assumed Closed Broadband and Ethernet
STATUS
Assumed Closed
CREATED
Aug 29, 07:09 PM (10½ years ago)
AFFECTING
Broadband and Ethernet
STARTED
(0 seconds ago)
REFERENCE
1831 / AA1831
INFORMATION
  • INITIAL
    0 seconds ago by Adrian

    Migrations to TalkTalk wholesale lines have been going ahead this week, mostly for Be backhaul but some people with multiple BT lines chose to change to BT+TT. It is going well. Apart from the odd mis-jumpered line (inevitable, sorry), we have had a few lines where the modem is fixed at annex-A ADSL2+, and unlike the Be DSLAM, the TT ones do not fall back to annex-A. So if you have such equipment, including the likes of Vigor V.120 set to annex A mode, you may need to set Annex-M, or contact support to change our end to Annex-A, or using clueless to change profile to an ADSL1 profile which is Annex-A at 8M max. That will get you on-line at the very least. It is not something we expected, so we did not warn people in advance about this. We had done hundreds of BT 20CN service migrations a couple of months ago without seeing issues like this. Most of the remaining migrations are happening tomorrow with a small number next week. if you have problems, and can get on irc out of hours, some staff may be about to help. During the day we are available by phone as well, obviously. Some migrates take a matter of a few minutes. Some an hour. It all depends on how the OpenReach engineer does the re-jumpering. Any longer and that is probably a problem (like the Annex A/M issues above). The speed on Talk Talk is very similar, with around half of the customers getting better than they did on Be. Those that are a lot slower tend to have older modems, and we are happy to work with them to try alternatives. Overall we are pretty pleased with the process. The graphs and profile controls on the Talk Talk lines are working will and giving people a lot of direct control. If you need help, to talk to the support staff. I appreciate that this is often happen during the day. We don't really have a way to get it done "out of hours". What I would say is that if an outage during the day is a big issue, you really need to consider a multiple line solution like our Office::1 package. The sales staff will be happy to explain options. I'd like to thank everyone for their patience and understanding while we carry out this work. Any questions, do ask.