Our monitoring has picked up evening latency on BT 21CN lines on the Bishopsgate exchange. This is happening between 8pm and 1am. We have opened an Incident with BT. This is not affecting TalkTalk Wholesale lines.
BT will be monitoring and testing these affected lines this evening.
This is still happening.
BT have no updates, but are escalating this issue internally.
BT investigated this last night and advised that they did not observe any excessive utilisation. So they liaising with BT Technical Services today.
Update from BT: BT Technical Services have suggested to BT TSO Surveillance that a Switch of equipment would need to be facilitated and then further tests implemented after the switch has taken place.
Latest update at 8.36am 10.10.2013 is that the equipment switch last night did not resolve your issue and that BT TSO have emailed BT Technical Services to again reinvestigate the Broadband latency problem.
UPdate from BT: The latest update on this is that BT TSO whilst liaising with BT Technical Services have now involved BT Design to try and investigate this issue further. All three organisations are working together now to try and find a way forward to resolve this for you and your customers.
Issue resolved.