A Server Call Problems
MINOR Closed VoIP and SIMs
STATUS
Closed
CREATED
Nov 04, 12:13 PM (10¼ years ago)
AFFECTED
VoIP and SIMs
STARTED
Nov 04, 12:00 PM (10¼ years ago)
CLOSED
Nov 04, 04:56 PM (10¼ years ago)
REFERENCE
1856 / AA1856
INFORMATION
  • INITIAL
    10¼ years ago by Andrew

    We're investigating a problem with calls on the A and C VoIP server.

  • UPDATE
    10¼ years ago by Andrew

    We have identified that the fault is being caused by VoIP software crashing by an obscure call set up configuration. Another update is due shortly.

  • UPDATE
    10¼ years ago by Andrew

    We've pinned this down to a the actual Number that is triggering this problem, and are in the process of changing the config.

  • UPDATE
    10¼ years ago by Andrew

    The config has been changed, but we are still investigating the underlying problem.

  • UPDATE
    10¼ years ago by Andrew

    Service had been stable this afternoon, we're still investigating the root cause.

  • Closed