Our legacy 'A' VoIP platform will be removed from service on November 10th 2014.
This platform is our original Asterisk based system; it is now old, tired and we have a better VoIP platform: our FireBrick based 'Voiceless' platform.
We have created a wiki page with details for customers needing to move platforms: http://wiki.aa.org.uk/VoIP_-_Moving_Platform
We will be contacting customers individually by email in the coming weeks.
Our Asterisk platform has historically been used by customers using IAX or who have phones behind NAT. Our current 'Voiceless' platform should work just as well for phones behind NAT. This does mean that we will no longer be providing a IAX service. The wiki pages have details on configuring asterisk to use SIP instead.
The feature set on Voiceless is the same (if not better) than on 'A' (apart from the IAX support).
Please see the wiki page for more information: http://wiki.aa.org.uk/VoIP_-_Moving_Platform
We are starting to email customers about this work this week.
The 'A' VOIP Platform is being shut down this morning. Please contact support if you have any questions.