Authoritative DNS Servers
MAJOR Closed DNS, Email and Web Hosting
STATUS
Closed
CREATED
Jun 26, 10:08 AM (9¾ years ago)
AFFECTED
DNS, Email and Web Hosting
STARTED
Jun 26, 09:09 AM (9¾ years ago)
CLOSED
Jun 26, 10:48 AM (9¾ years ago)
REFERENCE
1954 / AA1954
INFORMATION
  • INITIAL
    9¾ years ago

    An after-the-fact status post, since the status pages were unreachable during the outage. The authoritative DNS servers which, amongst other things, serve aa.net.uk and reverse DNS zones were unable to serve records due to a database problem from about 09:10 to 10:00 this morning. This affected reverse DNS records and services under aa.net.uk, including email, voip and the clueless control panel. Customer hosted zones were not affected by this outage. A fuller post-mortem will be posted here in due time.

  • UPDATE
    9¾ years ago

    The current status as of 10:15 is that we have moved the delegation from Nominet for aa.net.uk from the affected DNS servers to alternative servers as of 09:40. Nominet's servers are serving these new records but resolvers will have cached the old records and will take some time to update. Doing this has reduced the load on the affected servers, and has allowed them to begin working again, so all DNS services should now be working again. There may be ongoing issues with customer facing email access which uses hostnames of the format yourdomain.com.mail.aa.net.uk to reach our mail servers. This is being worked on.

  • UPDATE
    9¾ years ago

    We believe we have fixed the problem with serving records for yourdomain.com.mail.aa.net.uk style zones, and have fixed the delegation for mail.aa.net.uk to go back to the previous servers which understand how to serve these zones. This again will take a short while for DNS updates to propagate, but should mean that all services are back to normal now.

  • Closed