21CN broadband lines unable to log in
MAJOR Closed Broadband and Ethernet
STATUS
Closed
CREATED
Jul 10, 07:18 PM (9½ years ago)
AFFECTED
Broadband and Ethernet
STARTED
Jul 10, 05:15 PM (9½ years ago)
CLOSED
Jul 10, 08:10 PM (9½ years ago)
REFERENCE
1965 / AA1965
INFORMATION
  • INITIAL
    9½ years ago

    We are seeing a problem with BT 21CN ADSL and FTTC circuits being unable to log in since approximately 18:00 today. Existing sessions are working fine but are failing to reconnect when they drop. 20CN ADSL and TalkTalk backhaul circuits are working fine. BT have raised incident IMT25152/14 which looks to be related, but just says they are investigating a problem.

  • UPDATE
    9½ years ago

    BT have reported that service should have been restored as of 20:10 this evening. Customers who are still having problems should attempt to re-connect as they may be stuck on a BT holding session. Anyone still having problems after doing that should contact tech support.

  • Closed