Router upgrades at weekend
MAINTENANCE Closed Broadband and Ethernet
STATUS
Closed
CREATED
Oct 03, 10:41 AM (9½ years ago)
AFFECTED
Broadband and Ethernet
STARTED
Oct 04, 12:00 AM (9½ years ago)
CLOSED
Oct 05, 07:26 AM (9½ years ago)
REFERENCE
2030 / AA2030
INFORMATION
  • INITIAL
    9½ years ago by Adrian

    We do plan to upgrade routers again over the weekend, probably early saturday morning (before 9am). I'll post on irc at the time and update this notice. The work this week means we expect this to be totally seamless, but the only way to actually be sure is to try it. If we still see any issues we'll do more on Sunday.

  • UPDATE
    9½ years ago by Adrian

    Upgrades starting shortly.

  • UPDATE
    9½ years ago by Adrian

    Almost perfect! We loaded four routers, each at different points in the network. We ran a ping that went through all four routers whilst doing this. For three of them we did see ping drop a packet. The fourth we did not see a drop at all. This may sound good, but it should be better - we should not lose a single packet doing this. We're looking at the logs to work out why, and may try again Sunday morning. Thank you for your patience.

  • UPDATE
    9½ years ago by Adrian

    Plan for tomorrow is to pick one of the routers that did drop a ping, and shut it down and hold it without restarting - at that point we can investigate what is still routing via it and why. This should help us explain the dropped ping. Assuming that provides the clues we need we may load or reconfigure routers later on Sunday to fix it.

  • UPDATE
    9½ years ago by Adrian

    We are starting work shortly.

  • UPDATE
    9½ years ago by Andrew

    We are doing the upgrades as planned, but not able to do the level of additional diagnostics we wanted. We may look in to that next weekend.

  • RESOLUTION
    9½ years ago by Adrian

    Only 3 routers were upgraded, the 3rd having several seconds of issues. We will investigate the logs and do another planned work. It seems early morning like this is less disruptive to customers.

  • Closed