Some wholesale customers offline
MAJOR Closed Broadband and Ethernet
STATUS
Closed
CREATED
Jan 10, 10:13 AM (9¼ years ago)
AFFECTED
Broadband and Ethernet
STARTED
Jan 10, 09:20 AM (9¼ years ago)
CLOSED
Jan 10, 03:35 PM (9¼ years ago)
REFERENCE
2066 / AA2066
INFORMATION
  • INITIAL
    9¼ years ago

    We are investigating a problem affecting some wholesale customers. This seems to be a data centre connectivity fault. Updatea to follow.

  • UPDATE
    9¼ years ago by Andrew

    This is related to a fault with Datahop,outside of our network. They are aware and investigating.

  • UPDATE
    9¼ years ago by Andrew

    Our Datahop ports are now back online. (Ironically, they came on line whilst waiting on hold for their NOC!). Wholesales lines are starting to reconnect. We suspect a faulty switch is to blame within Datahop.

  • UPDATE
    9¼ years ago by Andrew

    Datahop confirm this was caused by a faulty switch.

  • Closed