Problems with our webserver
MAJOR Closed DNS, Email and Web Hosting
STATUS
Closed
CREATED
Feb 27, 09:06 AM (9 years ago)
AFFECTED
DNS, Email and Web Hosting
STARTED
Feb 27, 09:05 AM (9 years ago)
CLOSED
Feb 27, 09:51 AM (9 years ago)
REFERENCE
2094 / AA2094
INFORMATION
  • INITIAL
    9 years ago by Shaun

    We are investigating a problem with some of our web hosting customers with a .co.uk domain seeing a 404 Page not found message. Engineers are investigating this now.

  • UPDATE
    9 years ago by Andrew

    We are restoring missing files from our nightly backup, these should be restored in the next hour or so. We're not sure yet what has caused some websites to be removed. We are still investigating and will update this post shortly.

  • UPDATE
    9 years ago by Andrew

    This looks to have been caused by one of our nightly jobs that tidies web site files of ceased domains. This script looks to have been over zealous! We do apologise.

  • RESOLUTION
    9 years ago by Shaun

    Missing web sites have been restored. We are aware of what caused this problem - our nightly maintenance scripts, which we will be fixing! Again, we do apologise for this.

  • Closed