999 location data
NEWS Assumed Closed VoIP and SIMs
STATUS
Assumed Closed
CREATED
Mar 12, 06:24 PM (9 years ago)
AFFECTING
VoIP and SIMs
STARTED
Mar 08, 12:00 AM (9 years ago)
REFERENCE
2106 / AA2106
INFORMATION
  • INITIAL
    9 years ago by Adrian

    We allow users to provide address/location data to pass to emergency services in the event of a 999 calls. This goes via BT and BT are being a pain at present. As we have explained the data is simply a matter of what customers provide. VoIP has no inherent way to provide an accurate geographic location of callers. But BT are unhappy with some of the data and seem to have blocked us sending updates this week. They even suggested that they have to send OFCOM reports of incomplete and incorrect data as some sort of threat. We know a lot of people have multiple locations from which they make calls. We do this purely as a good will gesture and in the spirit of GC4, because we don't have location data in the first place. So if BT do not stop buggering about soon we'll be reporting BT to OFCOM instead. Anyway, the upshot is that a few customers that have provided location data over that last few days are not yet updated to BT and hence the emergency services. We are working to resolve this and hope to have it working again soon. The config pages for your VoIP set up show if there is an issue and you get an email once it is all confirmed. In the mean time, we do apologise for any concern this may cause. None of our services are provided to be used in any "safety of life" circumstances, as per our standard terms.

  • UPDATE
    9 years ago by Adrian

    We are hoping to have this sorted, perhaps today. It is likely that anyone with existing data registered may get a new email at some point confirming the data as we are planning to re-send everything from scratch just to be sure. We would ask that customers review what they have entered and ensure it is as accurate as possible to assist emergency services in the event of a 999 call.

  • UPDATE
    9 years ago by Adrian

    Data is updating again to BT. We would recommend customers ensure accurate data on the control pages for 999 calls. We will review this over the next few days, and customers may still get update emails in due course.