Connectivery problem with AQL
MINOR Closed VoIP and SIMs
STATUS
Closed
CREATED
May 12, 12:50 PM (8¾ years ago)
AFFECTED
VoIP and SIMs
STARTED
(0 seconds ago)
CLOSED
May 13, 12:16 PM (8¾ years ago)
REFERENCE
2135 / AA2135
INFORMATION
  • INITIAL
    0 seconds ago by Shaun

    One of our upstream VOIP providers are having some network issues (see below) this may be affecting some VOIP calls and 3G data SIMS. Affected Systems: Connectivity to some aql core services Affected Customers: Some customers across aql core services Expected Resolution Time: Dear Customers, We are aware of a connectivity issue in Leeds which engineers are investigating as their top priority. Voice customers may have seen calls drop Customers colocating in Leeds may be experiencing connectivity issues. Resiliency in some services is reduced.

  • UPDATE
    8¾ years ago by Shaun

    This issue has now been resolved and below is information from AQL relating to the issue. It's never a good thing to have to write an email like this. aql operate a resilient core network with an agile edge, allowing changes to be made to accommodate the addition of customers without making any fundamental (or risky) changes to the core network. Last week, we had an outage related to instability within our core network, due to what we believe is a vendor / O/S bug within some core switch fabric and had started works with the vendor to address the issue with as little impact as possible. aql have strong procedures and processes to minimise operational and network impact by way of planning core works or changes to core network to have little or no disruption, to be performed during silent hours and to be announced well in advance. In this instance, regrettably, a senior member of staff did not follow these procedures and that is now under investigation. Please be assured we take such matters seriously and will take all necessary measures to ensure that there cannot be a repeat incident. As with all incidents, aql prepares a full RFO "Reason for Outage", within 48 hours of any incident. If you require a copy of this, please make contact with your account manager. Both personally and on behalf of aql, my sincere apologies - You should just be able to rely on us to do our part and you can then concentrate on your business.

  • Closed