Outage in RedBus HEX
MAJOR Closed General
STATUS
Closed
CREATED
Oct 26, 08:57 PM (13¼ years ago)
AFFECTED
General
STARTED
Oct 26, 08:38 PM (13¼ years ago)
CLOSED
Oct 26, 11:06 PM (13¼ years ago)
REFERENCE
617 / AA617
INFORMATION
  • INITIAL
    13¼ years ago

    We are seeing problems with equipment located in our HEX datacentre, most likely power related.

    This will be affecting A&A webspace, customer L2TP connections, beta tester data SIM connections and some customer equipment which is hosted there.

    We have been in contact with the data centre staff, who are investigating it.

  • UPDATE
    13¼ years ago

    The problem doesn't look like power, the core routers we have there appear to be rebooting.

    Power cycling has restored the service to one of the routers, so access to servers hosted there is working again now. However the second router remains offline and is still causing problems with data SIM testers.

    We are working to resolve that problem too.

  • UPDATE
    13¼ years ago

    The main issues have been resolved now - it does not look like power, but trying to find why two separate routers developed problems at the same time in HEX. Data SIMs will be affected still.

  • UPDATE
    13¼ years ago

    We have re-routed the data SIMs and set up backup for future use anyway.

  • RESOLUTION
    13¼ years ago

    Both routers working now.

  • Closed