Issues with BT lines via Milton Keynes
MAJOR Closed Broadband and Ethernet
STATUS
Closed
CREATED
Mar 30, 07:07 AM (13 years ago)
AFFECTED
Broadband and Ethernet
STARTED
Mar 30, 12:25 AM (13 years ago)
CLOSED
Mar 30, 07:43 AM (13 years ago)
REFERENCE
899 / AA899
INFORMATION
  • INITIAL
    13 years ago by Adrian

    Thanks for the texts from customers over night, and sorry not posted sooner. Our monitoring systems have picked up some serious BT issues for lines going via Milton Keynes, both 20CN and 21CN.

    This has been ongoing during the night, but lines are mostly back up around 5am.

    Obviously we are trying to get an explanation from BT.

  • UPDATE
    13 years ago

    Whilst most lines are back, it seems a few are "stuck" in BT somewhere. If you are not able to get on-line please let support know.

  • UPDATE
    13 years ago

    A lot of 21CN lines just came on-line

  • UPDATE
    13 years ago

    So, summary, around midnight all lines via the Milton Keynes RASs went down. At around 5am the 20CN lines came back and at around 07:30 the 21CN lines came back. It looks like most lines have reconnected now.

  • RESOLUTION
    13 years ago by Adrian

    Chasing BT for explanation...

  • Closed