Blips and Control Pages this morning
MINOR Closed Broadband and Ethernet
STATUS
Closed
CREATED
Jul 28, 09:20 AM (9½ years ago)
AFFECTED
Broadband and Ethernet
STARTED
Jul 28, 09:00 AM (9½ years ago)
CLOSED
Jul 28, 11:00 AM (9½ years ago)
REFERENCE
1991 / AA1991
INFORMATION
  • INITIAL
    9½ years ago by Andrew

    Customers may have seen a drop and reconnect of their broadband lines this morning. Due to a problem with our RADIUS accounting on Sunday we have needed to restart our customer database server, Clueless. This has been done, and Clueless is back online. Due to the initial problem with RADIUS accounting most DSL lines have had to be restarted.

  • UPDATE
    9½ years ago by Andrew

    We are also sending out order update messages in error - eg, emails about orders that have already completed. We apologise for this confusing and are investigating this.

  • Closed