Router investigations
MAINTENANCE Closed General
STATUS
Closed
CREATED
Nov 20, 09:37 AM (9¼ years ago)
AFFECTED
General
STARTED
Nov 21, 12:00 AM (9¼ years ago)
CLOSED
Dec 02, 08:52 AM (9¼ years ago)
REFERENCE
2046 / AA2046
INFORMATION
  • INITIAL
    9¼ years ago by Adrian

    We have had a couple of incidents over the last few weeks with some external routes vanishing from our network. Whilst this may seem quite minor it simply should not happen. As such we are working on some investigation over the next few days. This may mean re-loading some routers to add additional diagnostics. In general this is a pretty seamless operation as packets are re-routed around the equipment that is being reloaded. However, there is a small risk of issues.

  • UPDATE
    9¼ years ago by Adrian

    Investigations are going well and have not needed any changes yet. We may be reloading two routers later today (Tuesday) which should have little or no impact, but will help us with diagnostics.

  • UPDATE
    9¼ years ago by Adrian

    We think we may have found the cause of the routing issue, and plan to upgrade some routers during the week. This should be relatively seamless.

  • UPDATE
    9¼ years ago by Adrian

    Some router upgrades this evening (Monday). We have seen this cause a blip on TalkTalk lines before, but hopefully that will not happen this time. In any case we expect any disruption to be a few seconds at most, and for most people none at all.

  • RESOLUTION
    9¼ years ago by Adrian

    The changes seem to have worked. We will also be upgrading again later in the week. Thank you all for your patience.

  • Closed