We are seeing quite a few lines on the Durham and NEW BRANCEPETH exchange with a connection problem. Customers may have no internet access and their router constantly logging in and out.
We have reported this fault to BT and they are investigating. It looks like the BRAS has a fault.
We have been chasing this with BT throughout the day; their tech team are still investigating.
We still have a few lines off and we are on the phone to BT now chasing this. Update to follow.
BT appear to have a broken LAG (link aggregation group) and as a work around we have had to change one of our end point IP addresses and the affected customers are back on line. This is just a work around and hopefully BT will shortly fix their end.