TT lines in the Gloucestershire area
MINOR Closed Broadband and Ethernet
STATUS
Closed
CREATED
Apr 01, 10:00 AM (8¾ years ago)
AFFECTED
Broadband and Ethernet
STARTED
(0 seconds ago)
CLOSED
Apr 02, 11:57 AM (8¾ years ago)
REFERENCE
2120 / AA2120
INFORMATION
  • INITIAL
    0 seconds ago by Shaun

    Some customers connected through Gloucestershire are affected by an ongoing TalkTalk major service outage. Details below: Summary

    Network monitoring initially identified total loss of service to all customers connected to 2 exchanges in the Gloucester area. Our NOC engineers re-routed impacted traffic whilst virgin media engineers carried out preliminary investigations. Virgin media restoration work subsequently resulted in several major circuits in the Gloucester area to fail.

    This has resulted in a variety of issues for multiple customers connected to multiple exchanges. Our NOC engineers have completed re-routing procedures to restore service for some customers with other customers continuing to experience total loss of service due to capacity limitations. Impact: Tigworth, Witcombe and Painswick exchanges

    Hardwicke and Barnwood exchanges – experiencing congestion related issues.

    Cheltenham and Churchdown – experiencing congestion related issues.

    experiencing congestion related issues Stroud, Stonehouse, Whitecroft, Blakeney, Lydney, Bishops Cleeve, Winchcombe, Tewkesbury, Bredon exchanges.

  • UPDATE
    8¾ years ago by Shaun

    TT have advised that splicing of the affected fibre is still ongoing. There is no further progressive updates at this time. Further updates will be sent out shortly.

  • UPDATE
    8¾ years ago by Shaun

    Root cause analysis identified a major Virgin Media fibre break due to third party contractor damage as being the cause of this incident. Service was fully restored when Virgin Media Fibre engineers spliced new fibre. Following this we received confirmation that service had returned as BAU. TalkTalk customers would have been automatically rerouted and would have experienced only a momentary Loss of Service. An observation period has been carried out verifying network stability and as no further issues have been reported this incident will be closed with further investigations into the cause being tracked via the Problem Management process

  • Closed