Last 10 minor outages posts, sorted by last updated
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MINOR Closed VoIP
AFFECTED
VoIP
STARTED
Mar 19, 03:20 PM (28¼ days ago)
CLOSED
Mar 19, 03:33 PM (28¼ days ago)
DESCRIPTION
We're investigating reports if some incoming calls not arriving/
Resolution: A change to the database on one of our backends caused phone registration information to fail which caused some incoming calls to fail. The change was reverted at 15:32 and calls are now working. This was a change that has been running in test systems successfully for weeks, but further investigations will be carried out.

Closed: 28¼ days ago
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MINOR Closed VoIP
AFFECTED
VoIP
STARTED
Mar 15, 11:10 AM (1 month ago)
CLOSED
Mar 15, 11:23 AM (1 month ago)
DESCRIPTION
We're investigating reports of call problems with one of our voice servers.
Resolution:

Closed: 1 month ago
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MINOR Closed VoIP
AFFECTED
VoIP
STARTED
Dec 12, 02:45 PM (4 months ago)
CLOSED
Dec 12, 04:38 PM (4 months ago)
DESCRIPTION
We've seen some customers experience timeouts with VoIP calls or registrations at around 14:45 and 16:10 this afternoon.
Resolution: The cause has been identified and we don't expect any more interruptions to the service today.

Closed: 4 months ago
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MINOR Closed VoIP
AFFECTED
VoIP
STARTED
May 17, 11:45 AM (1¾ years ago)
CLOSED
May 17, 12:20 PM (1¾ years ago)
DESCRIPTION
We're investigating a problem that is affecting VoIP numbers that have a 'Time Profile' configured. Calls are currently failing.
Resolution:

Closed: 1¾ years ago
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MINOR Closed VoIP
AFFECTED
VoIP
STARTED
Nov 15, 12:00 PM (2¼ years ago)
CLOSED
Nov 15, 03:04 PM (2¼ years ago)
DESCRIPTION
Customers with ported-in VoIP numbers are currently unable to receive calls from the Three network.
Resolution:

Closed: 2¼ years ago
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MINOR Closed VoIP
AFFECTED
VoIP
STARTED
Oct 05, 08:45 AM (2½ years ago)
CLOSED
Oct 05, 04:21 PM (2½ years ago)
DESCRIPTION
One of our "voiceless" VoIP servers has gone offline. We are moving traffic over to the working server.
Resolution:

Closed: 2½ years ago
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MINOR Closed VoIP
AFFECTED
VoIP
STARTED
Jun 25, 12:50 PM (2¾ years ago)
CLOSED
Jun 25, 01:10 PM (2¾ years ago)
DESCRIPTION
We are erroneously sending a 'new device' notification for each VoIP registration, these are only meant to be sent when we see a registration from a NEW device. This is being investigated and we apologise for the multiple emails.
Resolution:

Closed: 2¾ years ago
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MINOR Closed VoIP
AFFECTED
VoIP
STARTED
Dec 08, 09:00 AM (3¼ years ago)
CLOSED
Dec 10, 09:00 AM (3¼ years ago)
DESCRIPTION
Some incoming calls are having the CLI incorrectly set to the number called instead of the number calling. This means that some customers are seeing calls coming in that show their own phone number instead of that of the caller.
Resolution:

Closed: 3¼ years ago
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MINOR Closed VoIP
AFFECTED
VoIP
STARTED
Nov 30, 12:32 AM (3¼ years ago)
CLOSED
Nov 30, 03:06 AM (3¼ years ago)
DESCRIPTION
We have two VoIP servers, A.Voiceless and B.Voiceless. Currently B.Voiceless is offline and A.Voiceless has been set to take all traffic whilst we investigate the problem.
Resolution:

Closed: 3¼ years ago
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MINOR Closed VoIP
AFFECTED
VoIP
STARTED
Nov 05, 09:45 AM (3¼ years ago)
CLOSED
Nov 05, 09:44 PM (3¼ years ago)
DESCRIPTION
We're raising a fault with one of our VoIP carriers where some incoming calls are ending after a few seconds. This isn't all calls, it may be specific to calls from some mobile numbers - we're still investigating.
Resolution: This issue only related to ported numbers on one of our carriers, and even then not all ported numbers as it depended on the route calls took getting in to the carrier's network. The carrier fixed the problem with the SIP messages and calls have been fine since 21:45 this evening. Ported numbers we have with our other carriers were unaffected.

Closed: 3¼ years ago
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