Lost access to machines in HEX (including clueless)
MAJOR Closed General
STATUS
Closed
CREATED
Apr 08, 01:35 AM (13¾ years ago)
AFFECTED
General
STARTED
Apr 08, 12:59 AM (13¾ years ago)
CLOSED
Apr 08, 08:30 AM (13¾ years ago)
REFERENCE
154 / AA154
INFORMATION
  • INITIAL
    13¾ years ago by Adrian

    We seem to have lost access to machines in Harbour Exchange Square.

    This includes one of our key machines for RADIUS authentication for broadband lines (clueless) and our accounts server (priceless), customer web servers (Limitless) and a few hosted machines.

    We are trying to identify the cause of the problem now.

  • UPDATE
    13¾ years ago

    We have managed to confirm it is not a power issue

  • UPDATE
    13¾ years ago

    We are gettign someone to check the rack in HEX now.

    The backup RADIUS and DNS servers are working as they should.

  • UPDATE
    13¾ years ago

    This appears to be an issue with our main firewall in HEX. It is firewalling rather too well all of a sudden.

  • UPDATE
    13¾ years ago

    We are just waiting on a reboot now. We believe we have found the cause of the issue though so can take some preventative measures once the reboot is complete.

  • UPDATE
    13¾ years ago

    Reboot complete - all working

  • UPDATE
    13¾ years ago

    One slight side effect - session tracking timed out as the RADIUS server could not see the LNS. This meant PPP restarts for most lines at some point during the night and a few may do so during the day (on the hour). Until then usage is not being meter for those lines.

  • RESOLUTION
    13¾ years ago by Adrian

    We will be applying an update to the firewall shortly

  • Closed