Some lines in sync but not logging in
MAJOR Closed Broadband and Ethernet
STATUS
Closed
CREATED
Jul 28, 09:38 PM (9½ years ago)
AFFECTED
Broadband and Ethernet
STARTED
Jul 28, 09:37 PM (9½ years ago)
CLOSED
Jul 29, 01:17 AM (9½ years ago)
REFERENCE
1993 / AA1993
INFORMATION
  • INITIAL
    9½ years ago by Andrew

    We are having reports this evening of some lines being unable to log in, but are in sync. We are investigating.

  • UPDATE
    9½ years ago by Andrew

    We believe we have identified the problem and are working on a fix.

  • UPDATE
    9½ years ago by Andrew

    Lines are logging in successfully now. If you are still off, please keep trying.

  • RESOLUTION
    9½ years ago by Andrew

    An issue with authentication on the "C" LNS, and then on the "D" LNS. We have found the issue, and lines are connecting to "D" cleanly now. The underlying issue causing this is being investigated.

  • Closed