Units based billing starting early
NEWS Closed Broadband and Ethernet
STATUS
Closed
CREATED
Sep 29, 08:48 AM (9½ years ago)
AFFECTED
Broadband and Ethernet
STARTED
Sep 29, 08:45 AM (9½ years ago)
CLOSED
Sep 29, 01:17 PM (9½ years ago)
REFERENCE
2023 / AA2023
INFORMATION
  • INITIAL
    9½ years ago by Adrian

    Some updates to the billing system have caused a problem for units billed customers resulting in their usage for next month starting early, i.e. usage is now being logged for October. Because of the way usage carriers forward, this is unlikey to have much impact on customer in terms of additional charges. However, any customers that think they have lost out, please let us know and we'll make a manual adjustment. The problem has been corrected for next month.

  • UPDATE
    9½ years ago by Adrian

    It looks like customers won't get billed top-up and may not get billed units either, so we are working on un-doing this issue so that billing is done normally. Please bear with us.

  • UPDATE
    9½ years ago by Adrian

    We are working on this now and should have usage billing back to normal later this morning.

  • RESOLUTION
    9½ years ago by Adrian

    Usage billing has been restored to around 1am Saturday, giving customers 2.5 days of unmetered usage.

  • Closed