Bradwell Abbey FTTP - Packet loss
MINOR Closed Broadband and Ethernet
STATUS
Closed
CREATED
Dec 01, 09:54 PM (9¼ years ago)
AFFECTED
Broadband and Ethernet
STARTED
Nov 30, 11:45 PM (9¼ years ago)
CLOSED
Dec 02, 09:05 AM (9¼ years ago)
REFERENCE
2049 / 46520
INFORMATION
  • INITIAL
    9¼ years ago by Andrew

    All FTTP circuits on Bradwell Abbey have packetloss. This started at about 23:45 on 30th November. This is affecting other ISPs too. BT did have an Incident open, but this has been closed. They restarted a line card last night, but it seems the problem has been since the card was restarted. We are chasing BT. Example graph:

  • UPDATE
    9¼ years ago by Andrew

    It has been a struggle to get the front line support and the Incident Desk at BT to accept that this is a problem. We have passed this on to our Account Manager and other contacts within BT in the hope of a speedy fix.

  • UPDATE
    9¼ years ago by Andrew

    BT have tried doing something overnight, but the packetloss still exists at 7am 2nd December. Our monitoring shows: packet loss it stops at 00:30 The lines go off between 04:20 and 06:00 The packet loss starts again at 6:00 when they come back onine. We've passed this on to BT.

  • UPDATE
    9¼ years ago by Andrew

    Since 7AM today, the lines have been OK... we will continue to monitor.

  • Closed