Some lines on the LOWER HOLLOWAY exchange are experiencing peak time packet loss. We have reported this to BT and they are investigating the issue.
BT have passed this to TSO for investigation. We are waiting for a further update.
BT's Tso are currently investigating the issue.
Other ISPs are seeing the same problem. The BT Capacity team are now looking in to this.
No update to report yet, we're still chasing BT...
The latest update from this morning is: "The BT capacity team have investigated and confirmed that the port is not being over utilized, tech services have been engaged and are currently investigating from their side."
BT are looking to move our affected circuits on to other ports.
This is being escalated further with BT now, update to follow
This has been raised as a new reference as the old one was closed. Update due by tomorrow AM
BT will be checking this further this evening so we should have more of an update by tomorrow morning
An update is due by the end of the day
This has been escalated further with BT, update probably tomorrow now
we are still waiting for a PEW to be relayed to us. BT will be chasing this for us later on in the day.
BT are doing a 'test move' this evening where they will be moving a line onto another VLAN to see if that helps with the load, if that works then they will move the other affected lines onto this VLAN. Probably Wednesday night.
there will be an SVLAN migration to resolve this issue on Wednesday 28th Jan.
Network rearrangement is happening on Sunday so we will check again on Monday
Network rearrangement was done at 2AM this morning, we will check for paclet loss and report back tomorrow.
We are still seeing loss on a few lines - I am not at all happy that BT have not yet resolved this. A further escalation has been raised with BT and an update will follow shortly.
Escalated futher with an update due at lunch time
We are getting extremly irritated with BT on this one, it should not take this long to add extra capaity in the affected area. Rocket on it's way to them now ......
escalated further with BT, update due by the end of the day.
We only have a few customers left showing peak time packet loss and for now the fix will be to move them onto another MSAN, I am hoping this will be done in the next few days. We really have been pushing BT hard on this and other areas where we are seeing congestion. I am please that there are now only a handful of affected customers left.
We have just put a boot up BT on this, update to follow.
BT have still not fixed the fault so we have moved some of the affected circuits over to TalkTalk and I am pleased to say that we are not seieng loss on those lines. 100% this is a BT issue and I am struggling to understand why they have still not tracked the fault down.