Some general congestion
MINOR Closed Broadband and Ethernet
STATUS
Closed
CREATED
Jan 23, 08:35 AM (9 years ago)
AFFECTED
Broadband and Ethernet
STARTED
Jan 22, 12:00 AM (9 years ago)
CLOSED
Jan 24, 08:17 AM (9 years ago)
REFERENCE
2078 / AA2078
INFORMATION
  • INITIAL
    9 years ago by Adrian

    In addition to all of the BT issues we have ongoing (and affecting all ISPs), we have seen some signs of congestion in the evening last night - this is due to planned switch upgrade work this morning. Normally we aim not to be the bottleneck, as you know, but we have moved customers on to half of our infrastructure to facilitate the switch change, and this puts us right on the limit for capacity at peak times. Over the next few nights we will be redistributing customers back on to the normal arrangement of three LNSs with one hot spare, and this will address the issue. Hopefully we have enough capacity freed up to avoid the issue tonight. Sorry for any inconvenience. Longer term we have more LNSs planned as we expand anyway.

  • UPDATE
    9 years ago by Adrian

    The congestion was worse last night, and the first stage of moving customers back to correct LNSs was done over night. We are completing this now (Saturday morning) to ensure no problems this evening.

  • RESOLUTION
    9 years ago by Adrian

    Lines all moved to correct LNS so there should be no issues tonight.

  • Closed