Some customers on the Bradwell Abbey exchange are currently experiencing an outage. We have received reports from FTTP customers, however this may also affect customers using other services. BT have advised that they are currently awaiting a delivery for a new card at this exchange. We will chase BT for updates and provide them as we receive them.
I have requested a further update from BT.
Openreach AOC and PTO are investigating further at this time. We will reach out for an update later today.
BT have advised that a Cable down is the root cause at this time.
PTO are still onsite. I have asked for an ECD, however OpenReach are not supplying that information, due to being fibre work.
OpenReach have stated, they are hoping for a completion on the fibre today and resource is being tasked out. OpenReach have stated this is only an estimate and not set in stone.
Some customers are reporting a restored service. BT advise that teams are still on site to resolve this P1 issue.
The cable down issue affecting customers using the Bradwell Abbey exchange has now been resolved.