Outage affecting customers at Bradwell Abbey exchange
MINOR Closed Broadband and Ethernet
STATUS
Closed
CREATED
Apr 15, 01:16 PM (8¾ years ago)
AFFECTED
Broadband and Ethernet
STARTED
Apr 15, 12:55 PM (8¾ years ago)
CLOSED
Apr 17, 03:54 PM (8¾ years ago)
REFERENCE
2124 / AA2124
INFORMATION
  • INITIAL
    8¾ years ago

    Some customers on the Bradwell Abbey exchange are currently experiencing an outage. We have received reports from FTTP customers, however this may also affect customers using other services. BT have advised that they are currently awaiting a delivery for a new card at this exchange. We will chase BT for updates and provide them as we receive them.

  • UPDATE
    8¾ years ago

    I have requested a further update from BT.

  • UPDATE
    8¾ years ago

    Openreach AOC and PTO are investigating further at this time. We will reach out for an update later today.

  • UPDATE
    8¾ years ago

    BT have advised that a Cable down is the root cause at this time.

  • UPDATE
    8¾ years ago

    PTO are still onsite. I have asked for an ECD, however OpenReach are not supplying that information, due to being fibre work.

  • UPDATE
    8¾ years ago

    OpenReach have stated, they are hoping for a completion on the fibre today and resource is being tasked out. OpenReach have stated this is only an estimate and not set in stone.

  • UPDATE
    8¾ years ago

    Some customers are reporting a restored service. BT advise that teams are still on site to resolve this P1 issue.

  • UPDATE
    8¾ years ago

    The cable down issue affecting customers using the Bradwell Abbey exchange has now been resolved.

  • Closed