SIP2SIM call quality concerns
MAJOR Closed VoIP and SIMs
STATUS
Closed
CREATED
Jul 18, 12:40 PM (8¾ years ago)
AFFECTED
VoIP and SIMs
STARTED
Jul 11, 12:00 AM (8¾ years ago)
CLOSED
Jul 20, 07:00 PM (8¾ years ago)
REFERENCE
2162 / AA2162
INFORMATION
  • INITIAL
    8¾ years ago by Adrian

    We have had some reports this week of poor call quality on SIP2SIM some of the time, and it seems to be getting worse. We are looking in to it, and have had reports that it is particularly bad today. It seems to be something in the link between us and the mobile carriers.

  • UPDATE
    8¾ years ago by Andrew

    Detailed logs have been sent to the carrier and they are investigating the cause of this.

  • UPDATE
    8¾ years ago by Adrian

    The carrier is making changes soon that may address this issue.

  • UPDATE
    8¾ years ago by Andrew

    Our carrier implemented a change at their end at around 7pm on Monday which should fix call problems. We are monitoring this ourselves and welcome feedback from customers.

  • RESOLUTION
    8¾ years ago by Adrian

    The carriers have made a change which they believe has addressed the issue.

  • Closed