One of our call servers is down
MINOR Closed VoIP and SIMs
STATUS
Closed
CREATED
Apr 11, 11:56 AM (7¾ years ago)
AFFECTED
VoIP and SIMs
STARTED
Apr 11, 11:50 AM (7¾ years ago)
CLOSED
Apr 11, 12:49 PM (7¾ years ago)
SCOPE
50%
REFERENCE
2244 / AA2244
INFORMATION
  • INITIAL
    7¾ years ago by Adrian

    We are investigating an issue with one of our call servers (A.Voiceless). DNS has been updated to route via B, which should ensure service is restored for those that are affected but it is worth forcing phones to re-register if you are having issues (some VoIP devices do not cache DNS properly).

  • UPDATE
    7¾ years ago by Andrew

    Engineers on on their way to the datacentre. Calls and registrations are all being handled via our 'B' call server.

  • UPDATE
    7¾ years ago by Andrew

    Engineers are onsite.

  • UPDATE
    7¾ years ago by Andrew

    Hardware is being replaced.

  • UPDATE
    7¾ years ago by Andrew

    Hardware replaced, and server online.

  • RESOLUTION
    7¾ years ago by Adrian

    The faulty server has been repaired and back on line.

  • Closed