A number of customers were emailed that their 1st of month DD was cancelled.
This process was stopped as soon as we realised what was happening so not many people will be affected. You will receive normal DD collection notices in due course for your monthly bills or have collection within 3 working days as per exiting notice (so may be 3rd instead of 1st) as per DD rules.
Our DD management system is coded to be as cautious and customer focused as possible and a minor error meant it was not happy with the DDs for regular collections being in place before the invoice was issued. This has been corrected now.
Sorry for any confusion caused.