Loss of service across multiple locations
MAJOR Closed Broadband
STATUS
Closed
AFFECTED
Broadband
STARTED
Aug 09, 04:53 PM (15¾ days ago)
CLOSED
Aug 09, 05:46 PM (15¾ days ago)
REFERENCE
30994 / AA30994
INFORMATION
  • INITIAL
    15¾ days ago by Andy

    We have identified a blip in our network at 16:53 with multiple customers going offline and not recovering within a reasonable period of time. We are currently investigating and will update this post with any news.

  • UPDATE
    15¾ days ago by Andy

    Circuits appear to becoming back up now. We will update this post when we have any updates from our supplier.

  • RESOLUTION
    15¾ days ago by Andy

    We believe that all affected circuits are currently back online. Our carriers suggest that this outage was due to power issues across the UK. If you are still experiencing issues, then we would suggest rebooting your router, or contacting Support at 03333 400 999 / support@aa.net.uk.

  • Closed