-Initial-
We are investigating a disruption to service at Moulton Chapel exchange
Fault Description: Openreach backhaul down
We are currently working to identify the root cause and implement the appropriate resolution.
Further information will be provided within the next update due time.
EMMLCHA
-General Update- Openreach suspect outage is due to a fibre fault. Their engineer is on route to affected site. His ETA 16:40 Further information will be provided within the next update due time.
-General Update- Openreach engineers are on site investigating the fault, and are in the process of manually tracing the fibre to identify the fault location. Further information will be provided within the next update due time.
-General Update- Openreach engineers are on site investigating the fault, and are in the process of investigating a possible fibre damage close to the exchange. Further information will be provided within the next update due time
-General Update- Openreach engineers are on site investigating the fault, and are in the process of investigating a possible fibre damage close to the exchange. Further information will be provided within the next update due time
Incident Closure Technical / Suspected Root Cause: Service resumed after a fibre fault in the network. Reason for outage has been confirmed as a fibre fault outside Moulton Chapel exchange. Resolution Details: Service restored without TalkTalk intervention. This incident is closed.