22 May 2012 08:18:02
|Lines: 78% 21CN-REGION-L-FAR and 100% 21CN-BRAS-RED1-L-FAR and 100% 21CN-BRAS-RED2-L-FAR and 100% 21CN-BRAS-RED3-L-FAR and 100% 21CN-BRAS-RED4-L-FAR and 100% 21CN-BRAS-RED5-L-FAR dropped at 2012-05-22 08:16:31|
We have advised BT
This is likely to have affected multiple internet providers using BT
22 May 2012 08:45:20
BT confirm that they have a fault open for this. It's affecting around 50,000 lines who connect via BT nodes in Faraday.
BT say there will be an update by 09:30.
22 May 2012 08:53:28
It looks like likes are reconneting, a few are back online.
22 May 2012 09:05:03
Around 50% of lines affected are now back, lines are still reconnecting so if you're still down you should reconnect shortly.
22 May 2012 09:38:20
Most lines are back up and BT say they restored service by a 'software reconfiguration'.
If your line is still off please try restarting the router.
However, we are stil seeing some lines off (mostly on 21CN-BRAS-RED5-L-FAR), we are chasing BT on these.
22 May 2012 10:14:44
The issue is resolved.
Software config change.
|Broadband Users Affected||1%|
|Started||22 May 2012 08:16:31 by AAISP automated checking|
|Closed||22 May 2012 10:12:35|
22 May 2012 10:12:35
[Broadband] - Lines dropped: 78% 21CN-REGION-L-FAR and 100% 21CN-BRAS-RED1-L-FAR and 100% 21CN-BRAS-RED2-L-FAR and 100% 21CN-BRAS-RED3-L-FAR and 100% 21CN-BRAS-RED4-L-FAR and 100% 21CN-BRAS-RED5-L-FAR - Closed