14 Dec 2016 13:50:44
[Broadband and Ethernet] Information about transferring from fast.co.uk, 186k, firenet etc - Info
Posted: 14 Dec 2016 10:32:31

We've had a number of customers transfer their broadband to us from Fast, 186k, Firenet etc following their recent announcement that their customers need to find a new ISP.

Quite a few of these new customers have been able to put their new AAISP logins (eg abc@a.1) and password in to their existing router and get online. We've seen customers on BT and TalkTalk provided backhaul come online with us after placing a transfer order and then changing the login in their router to the one we provide.

This is not possible in all cases though. There are some reasons that may mean a transfer may take the usual 10 working days. For example, if the existing service as an cease or open order or for other reasons.

Staff will try to get new customers online if at all possible, but sadly we can't promise that all customers will be able to get online same hour/day.

14 Dec 2016 13:46:36

We're tweaking some systems to help a few 'edge' case Fast customers to log in... This may mean we need to do some billing adjustments in a few cases where customers are moving from an ADSL service to VDSL (FTTC). Please do contact us if you're affected by this though.

Also, it's worth noting that some customers may go offline when the actual transfer order completes (in ~10 days time), but the line should reconnect again OK. As always, do contact us if you have problems.

Started 14 Dec 2016 10:00:00