21 Apr 13:07:49
[Broadband] Some TalkTalk connected lines dropped and reconnected (9:30) - Closed
Details
Posted: 21 Apr 09:59:57
At 9:30 we saw a number of TalkTalk connected circuits drop and reconnect. We're investigating, but seems like a TalkTalk backhaul issue

Update
21 Apr 11:24:54
Most lines logged back in very quickly. A few are still down. It seems TalkTalk had some sort if incident at the Telehouse Harbour Exchange datacentre, we're expecting further information shortly.
Update
21 Apr 12:54:00
TalkTalk have some sort of outage in their Harbour Exchange datacentre. As we have an interconnect in both Telehouse and Harbour Exchange the traffic has moved over to Telehouse. There are a very small number of customers (<10) who are still offline, they may just need a reboot of their router or modem, but we are contacting them individually.
Update
21 Apr 13:08:47
TalkTalk say: Root cause analysis conducted by the NOC and our Network Support team has identified that this incident was caused by a crashed routing card for the LTS. The card was reloaded by our Network Support team and full service has now been restored.
Resolution Any customer still offline, please reboot your router/modem and then contact Support if still off.
Started 21 Apr 09:30:50
Closed 21 Apr 13:07:49