21 Apr 2017 13:07:49
[Broadband] Some TalkTalk connected lines dropped and reconnected (9:30) - Closed
Posted: 21 Apr 2017 09:59:57
At 9:30 we saw a number of TalkTalk connected circuits drop and reconnect. We're investigating, but seems like a TalkTalk backhaul issue

21 Apr 2017 11:24:54
Most lines logged back in very quickly. A few are still down. It seems TalkTalk had some sort if incident at the Telehouse Harbour Exchange datacentre, we're expecting further information shortly.
21 Apr 2017 12:54:00
TalkTalk have some sort of outage in their Harbour Exchange datacentre. As we have an interconnect in both Telehouse and Harbour Exchange the traffic has moved over to Telehouse. There are a very small number of customers (<10) who are still offline, they may just need a reboot of their router or modem, but we are contacting them individually.
21 Apr 2017 13:08:47
TalkTalk say: Root cause analysis conducted by the NOC and our Network Support team has identified that this incident was caused by a crashed routing card for the LTS. The card was reloaded by our Network Support team and full service has now been restored.
Resolution Any customer still offline, please reboot your router/modem and then contact Support if still off.
Started 21 Apr 2017 09:30:50
Closed 21 Apr 2017 13:07:49