20 Jun 10:29:05
[Broadband] - Possible slight TalkTalk congestion in evenings - Open
Details
17 Jun 15:24:16
We've seen very slight packet loss on a number of TalkTalk connected lines this week in the evenings. This looks to be congestion, it's may show up on our CQM graphs as a few pixels of red at the top of the graph between 7pm and midnight. We have an incident open with TalkTalk. We moved traffic to our Telehouse interconnect on Friday afternoon and Friday evening looked to be better. This may mean that th econgestion is related to TalkTalk in Harbour Exchange, but it's a little too early to tell at the moment. We are monitoring this and will update again after the weekend.
Update
19 Jun 16:49:34

TalkTalk did some work on the Telehouse side of our interconnect on Friday as follows:

"The device AA connect into is a chassis with multiple cards and interfaces creating a virtual switch. The physical interface AA plugged into was changed to another physical interface. We suspect this interface to be faulty as when swapped to another it looks to have resolved the packet loss."

We will be testing both of our interconnects individually over the next couple of days.

Update
20 Jun 10:29:05
TalkTalk are doing some work on our Harbour Exchange side today. Much like the work they did on the Telehouse side, they are moving our port. This will not affect customers though.
Started 14 Jun 15:00:00
Update was expected 20 Jun 13:00:00