Routing outage
MAJOR Closed General
STATUS
Closed
CREATED
Jul 20, 12:20 PM (6½ years ago)
AFFECTED
General
STARTED
Jul 20, 12:15 PM (6½ years ago)
CLOSED
Jul 20, 12:34 PM (6½ years ago)
REFERENCE
2413 / AA2413
INFORMATION
  • INITIAL
    6½ years ago by Andrew

    We're investigating a routing problem that started a few minutes ago affecting broadband and general routing across our network.

  • UPDATE
    6½ years ago by Andrew

    This is affecting our services between London and maidenhead, so is affecting some Ethernet circuits too.

  • UPDATE
    6½ years ago by Andrew

    Things are getting back to normal now.

  • RESOLUTION
    6½ years ago by Andrew

    Unfortunately, this was caused by human error in a configuration on one of our core switches. The work was being done as part of our investigations to the problems we had last week, and this change was really not meant to cause any issue, except a mistake was made in the configuration. The change was rolled back and the process is being reviewed.

  • Closed