BT Lines dropped in London area
MINOR Closed Broadband
STATUS
Closed
CREATED
Sep 26, 11:23 AM (5½ years ago)
AFFECTED
Broadband
STARTED
Sep 26, 11:08 AM (5½ years ago)
CLOSED
Sep 26, 12:55 PM (5½ years ago)
REFERENCE
2555 / 664224
INFORMATION
  • INITIAL
    5½ years ago by Andrew

    A number of BT connected line in the London area have lost their connection and have not yet come back. We are investigating, it looks like a wider issue within BT. More info to follow.

  • UPDATE
    5½ years ago by Andrew

    We're still chasing BT on this

  • UPDATE
    5½ years ago by Andrew

    BT have confirmed that they are seeing an outage, they are investigating.

  • UPDATE
    5½ years ago by Andrew

    BT Say: 'Progress Details: Completing initial diagnostics. Root cause and estimated time of repair are not known at present'

  • UPDATE
    5½ years ago by Andrew

    Lines are reconnecting....

  • RESOLUTION
    5½ years ago by Andrew

    Most lines reconnected at 12:55, BT have confirmed that the fault is closed and will update us with the cause shortly.

  • Closed