Some TalkTalk Lines reconnecting
MINOR Closed Broadband
STATUS
Closed
AFFECTED
Broadband
STARTED
Mar 10, 03:30 PM (1 month ago)
CLOSED
Mar 10, 04:15 PM (1 month ago)
REFERENCE
39628 / AA39628
INFORMATION
  • INITIAL
    1 month ago by Andrew

    We're seeing some TalkTalk lines reconnecting - these are looking a little odd - they seem to be mostly in the north half of the UK, and lines seem to be dropping once and then reconnecting. This has been going on since 15:30.

  • UPDATE
    1 month ago by Andrew

    Lines seem to be stable as of 15:56. We're awaiting a reply from TalkTalk though.

  • UPDATE
    1 month ago by Andrew

    there was a small number of lines drops between 15:55 and 16:10... so all is not 100% ok yet.

  • UPDATE
    1 month ago by Andrew

    TalkTalk were aware of these drops - and are raising an incident. However, lines have been stable since 16:15 - but do get in touch if your line is still down.

  • UPDATE
    1 month ago by Andrew

    TalkTalk's Incident is tracked here: https://aastatus.net/39630

  • UPDATE
    1 month ago by Andrew

    Lines still remain stable. The problem has probably 'gone away', hopefully we'll get more insight in to the cause from TalkTalk's incident report.

  • RESOLUTION
    1 month ago by Andrew

    Service was stable from around 16:15 - Further Information from TalkTalk in https://aastatus.net/39630

  • Closed