Problems affecting TalkTalk & BT lines
MAJOR Closed Broadband Lines
STATUS
Closed
AFFECTED
Broadband Lines
STARTED
Mar 29, 01:10 AM (17¼ days ago)
CLOSED
Mar 29, 05:00 AM (17 days ago)
REFERENCE
39864 / AA39864
INFORMATION
  • INITIAL
    17¼ days ago by Andrew

    We're seeing high numbers of TalkTalk lines disconnected, we're investigating

  • UPDATE
    17¼ days ago by Andrew

    We've also seen some drops on BT lines. Still investigating.

  • UPDATE
    17 days ago by Andrew

    This problem is still ongoing and mainly affecting TalkTalk connected lines. Work is still in progress.

  • UPDATE
    17 days ago by Andrew

    We rebooted one of our core switches and since then we have been stable. We're still monitoring.

  • UPDATE
    16¾ days ago by Andrew

    This incident did cause our notification system to send customers multiple line up and line down emails/SMSs. We do usually rate limit these messages, but due top the nature of the fault the time between the drops was long enough not to trigger the limiting - we do apologise for all the messages that were sent!

  • Closed