Huge packet loss and latency on some TalkTalk lines
MINOR Closed TalkTalk Broadband
STATUS
Closed
AFFECTED
TalkTalk Broadband
STARTED
Mar 30, 09:00 PM (15½ days ago)
CLOSED
Apr 06, 10:12 AM (8¾ days ago)
REFERENCE
39911 / AA39911
INFORMATION
  • INITIAL
    15½ days ago by Andrew

    Due to an maintenance on submarine cables between Dublin & Southport TalkTalk are having congestion problems which is affecting a small number of broadband. These lines saw high latency and 20% packet loss on Tuesday 9pm-midnight, and again today (Wednesday) from 9AM onward.

  • UPDATE
    14¾ days ago by Andrew

    The maintenance on the fibres between Dublin & Southport is actually planned work that started yesterday and is due to complete on 4th April(!). TalkTalk are working on re-routing traffic away from their congested links but are warning that there still may be congestion at peak time.

  • UPDATE
    14¾ days ago by Andrew

    This seems to only affect VDSL lines, and is affecting under 1.4% of our TalkTalk lines in total.

  • UPDATE
    14¾ days ago by Andrew

    Customers affected by this may find that rebooting their router (or forcing PPP to reconnect) may cause their line to be routed differently within the TalkTalk core network then not be affected by this fault. It's worth a try...

  • UPDATE
    14¾ days ago by Andrew

    TalkTalk have an incident open for this: https://aastatus.net/39912

  • UPDATE
    14½ days ago by Andrew

    Loss and latency went back to normal by 2PM. We'll be keeping an eye these lines though.

  • RESOLUTION
    8¾ days ago by Andrew

    The problem has not reoccurred since 31st March.

  • Closed