Some TT lines unable to connect
MINOR Closed Broadband
STATUS
Closed
AFFECTED
Broadband
STARTED
Jun 04, 05:14 AM (1 month ago)
CLOSED
Jun 06, 10:03 AM (28¾ days ago)
REFERENCE
42435 / AA42435
INFORMATION
  • INITIAL
    1 month ago by Shaun

    We have had reports that some TT lines are failing to connect, a quick look at TalkTalk incidents shows an outage, which had been closed. On further emails into the TT helpdesk they say its actually ongoing ! Multiple Regions -(Telehouse West) LTS002.THW Update to follow

  • UPDATE
    30¾ days ago by Shaun

    After shutting the interfaces, there still looks to be customers who are unable to gain a PPP Session who route over LTS002.THW. ONGOING

  • UPDATE
    30¾ days ago by Shaun

    FROM TT: This incident has been upgraded from P3 to P2.

  • UPDATE
    30¾ days ago by Shaun

    I have seen some lines reconnect so if you are still not connected please try rebooting your router (PPP device)

  • UPDATE
    30¾ days ago by Shaun

    Most lines have re connected (phew) but we'll keep this incident open until at least Monday.

  • Closed