BT line drop
MINOR Closed Broadband
STATUS
Closed
CREATED
Oct 25, 02:35 PM (1 month ago)
AFFECTED
Broadband
STARTED
Oct 25, 02:33 PM (1 month ago)
CLOSED
Oct 25, 02:40 PM (1 month ago)
REFERENCE
42480 / AA42480
INFORMATION
  • INITIAL
    1 month ago by James

    We've seen a significant proportion of BT backhaul lines drop. Most seem to have reconnected. We're investigating the cause.

  • UPDATE
    1 month ago by James

    It looks like one of our BT hostlinks dropped. We are still investigating.

  • UPDATE
    1 month ago by Andrew

    Lines have reconnected. We usually have have four live interconnects to BT, across two datacentres. Two in Telehouse datacentre were already taken down early this morning in preparation for planned work that BT are doing overnight. The disruption this afternoon was caused by one of the remaining interconnects in Equinix datacenre losing it's link, it is still down at the moment. We're investigating the cause with BT.

  • UPDATE
    1 month ago by Andrew

    As we are currently running on one of four link, we are going to bring back up the two interlinks in Telehouse so as to restore resilience. This does not normally affect service.

  • UPDATE
    1 month ago by Andrew

    Our Telehouse interconnects are up and passing traffic. Still in contact with BT about the broken link in Equinix.

  • RESOLUTION
    1 month ago by James

    The cause of this was a switch problem at BTs end of our link.

  • Closed