Andrews & Arnold Incidents Feed

[PEW] 07 Numbers: Incoming calls to 07 numbers

2026-03-06T07:35:36Z

Started: 2026-02-23 01:00:00
Our upstream carrier for our 07 numbers will be sending calls to us from an additional location from Monday 23rd February. Essentially sending us calls via a new datacentre. This has been tested and our test calls have been successful so we do not expect to have any problems.

Resolution There were no problems.

[PEW] LNS: LNS and Router Upgrades (Open)

2026-02-19T08:20:19Z

Started: 2026-02-23 01:00:00

We'll be performing routine overnight software upgrades on our pool of LNSs and BGP routers, starting Monday 23 February. One LNS will be done per night, and this involves moving lines between the LNSs and upgrading when lines have been moved off. Customers may see a PPP drop and reconnect in the early hours of the morning as this work is carried out.

Upgrades to our BGP routers will also happen overnight but should have little to no impact.

[Minor] VoIP and SIMs: Inbound call outage

2026-02-13T07:19:57Z

Started: 2026-02-12 13:00:00
It looks like one of our upstream carriers stopped routing calls to us for a few minutes. We're investigating.

Update 12 Feb 2026 15:59:22 The carrier in question is not aware of any problems on their network during this time, but they're investigating and will report back to us.

Resolution Show was a shot-lived problem with just one carrier and further investigations have bought light to a possible cause and also a change that will be implemented over the next couple of days which should prevent similar problems from happening again.

[PEW] BT: BT Planned work

2026-02-13T07:17:55Z

Started: 2026-02-12 23:00:00

BT have a series of planned work that involves them replacing cable bundles that include our hostlinks - our interconnects into BT's network. We're not sure when these will take place, but will happen between 00:30 and 02:00 and will happen over three nights. This will cause 'blips' for many customers - lines will drop and reconnect within seconds or a couple of minutes.

We would usually be able mitigate any disruption by cleaning moving our traffic off the affected links. However, at the moment BT have not specified which link and the date that this work will happen. Thanks BT!

Update 11 Feb 2026 14:49:15 We now have a date for the work - it will be overnight - starting from 11PM 12th Feb. We will take the affected circuit out of service so as to minimise the impact.

Update 12 Feb 2026 16:00:08 We've cleanly moved traffic off the link that BT will be working on overnight. This should minimise any disturbance!

Resolution BT did carry out work overnight but there was not customer impact due to us taking the link out of service beforehand.

[Minor] BT: Overnight blip for some BT connections

2026-02-10T07:39:27Z

Started: 2026-02-10 00:32:00
at around 00:32 a number of BT circuits dropped and reconnected within a couple of minutes.

Update 10 Feb 2026 07:39:27 This was caused by one of our links to BT dropping its connection. We suspected either a faulty device at BTs end which rebooted. This has been reported to BT for investigation. Update to follow. Update expected: 2026-02-10 10:30:00