Last 10 Maintenance posts, sorted by last updated
Order posts by limited to posts

MAINTENANCE Completed London Data Centres
AFFECTING
London Data Centres
STARTED
Mar 25, 12:00 AM (8 years ago)
CLOSED
Mar 28, 12:00 AM (8 years ago)
DESCRIPTION
We may do some routing adjustments and s/w upgrades over the weekend. These should be minor and not disrupt normal operations. However, there is always a small risk. Basically there is a bit of tidying up to do after the switch change, and we may be able to move some of the traffic around to make a start on capacity issues at some point during the weekend. At this stage we are not sure, so this is more of an "At risk" notice.
Resolution:

MAINTENANCE Completed London Data Centres
AFFECTING
London Data Centres
STARTED
Mar 24, 02:00 AM (8 years ago)
CLOSED
Mar 24, 06:00 AM (8 years ago)
DESCRIPTION

This is a follow-up to https://aastatus.net/2222 and https://aastatus.net/2229

As we were not able to complete the planned work that was scheduled for Thursday 17th March we are planning a third visit on Thursday 24th March at 2am.

We are planning to replace our core network switches in Telehouse early Thursday morning. This is part of our network upgrades to increase our capacity. The work is being carried out in the early hours of Thursday to minimise impact on customers.

We do expect Internet connectivity to be affected temporarily as we move cables around. We aim to minimise disruption but there will be times when broadband customers will lose PPP and be offline for a few minutes. Other customers and wholesalers who we provide connectivity to will notice that BGP sessions will be taken down and brought back up one by one. Staff will be on IRC during this time and this status post will also be updated.

The work is expected to start from around 2am and will last approximately 4 hours.

We do apologise for the short notice of this work. The date it was dependent on some other factors outside of our control so it was difficult to give a longer notice period.


Resolution: The disruptive work took a lot longer than expected, and we will be reviewing this, but I can confirm the switch change has been completed and we have our 80Gb/s link across London now. This does not yet fix the capacity issues, but allows them to be fixed. We need to review exactly where we are with the switches and the fibre link over the next few days before we can move to the next step. Thankfully this should not involve lots of staff in the datacentre in the middle of the night next time. Well done everyone. Thanks to all of our customers for your patience.

MAINTENANCE Completed London Data Centres
AFFECTING
London Data Centres
STARTED
Mar 17, 02:00 AM (8 years ago)
CLOSED
Mar 17, 11:00 AM (8 years ago)
DESCRIPTION

This is a followup to https://aastatus.net/2222

As we were not able to complete the planned work that was scheduled for Sunday 13th March we are planning a second visit on Thursday 17th March at 2am.

We are planning to replace our core network switches in Telehouse early Thursday morning. This is part of our network upgrades to increase our capacity. The work is being carried out in the early hours of Thursday to minimise impact on customers.

We do expect Internet connectivity to be affected temporarily as we move cables around. We aim to minimise disruption but there will be times when broadband customers will lose PPP and be offline for a few minutes. Other customers and wholesalers who we provide connectivity to will notice that BGP sessions will be taken down and brought back up one by one. Staff will be on IRC during this time and this status post will also be updated.

The work is expected to start from around 2am and will last approximately 4 hours.

We do apologise for the short notice of this work. The date it was dependent on some other factors outside of our control so it was difficult to give a longer notice period.


Resolution: New planned work for this on: https://aastatus.net/2231

MAINTENANCE Completed London Data Centres
AFFECTING
London Data Centres
STARTED
Mar 13, 02:00 AM (8 years ago)
CLOSED
Mar 13, 06:00 AM (8 years ago)
DESCRIPTION
We are planning to replace our core network switches in Telehouse early Sunday morning. This is part of our network upgrades to increase our capacity. The work is being carried out in the early hours of Sunday to minimise impact on customers.

We do expect Internet connectivity to be affected temporarily as we move cables around. We aim to minimise disruption but there will be times when broadband customers will lose PPP and be offline for a few minutes. Other customers and wholesalers who we provide connectivity to will notice that BGP sessions will be taken down and brought back up one by one. Staff will be on IRC during this time and this status post will also be updated.

The work is expected to start from around 2am and will last approximately 4 hours.

We do apologise for the short notice of this work. The date it was dependent on some other factors outside of our control so it was difficult to give a longer notice period.


Resolution: This planned work period has ended. Sadly, not all the work has been completed and we will need to plan for another date in the near future. See: https://aastatus.net/2227

MAINTENANCE Completed London Data Centres
AFFECTING
London Data Centres
STARTED
Mar 10, 11:00 AM (8 years ago)
CLOSED
Mar 10, 02:45 PM (8 years ago)
DESCRIPTION
In preparation for the work we have planned for Sunday morning, staff will be visiting Telehouse to do some minor work. We do not anticipate any disruption to customers as a result of this.
Resolution: This work has been completed.