Order posts by limited to posts

5 Feb 16:32:23
5 Feb 16:32:23
Some call recordings from today have been lost. We've identified the problem and have worked around it until we can fix it. We should be able to fix it with no customer impact. If you are expecting a call recording that you have not received, support can check whether the call was affected by this problem. The call recordings lost are in the minority and most calls were recorded as expected. This problem is unrelated to yesterday's problems with lack of ring tone!
Started 5 Feb 16:25:24

5 Feb 07:18:00
4 Feb 11:46:37
We are investigating a problem where callers to customer VOIP numbers and not getting any ring tones, calls are going through but no 'ringing' tones are being generated. This is being investigated by our engineers now.
4 Feb 12:14:33
We have managed to reproduce the problem, which is the first step to finding the cause and fixing it. Sorry for any inconvenience this may be causing. There has also been some disruption to calls in to our offices today as a result of our investigations.
4 Feb 13:14:26
We believe we have got to the bottom of this issue, and should be rolling out an update later today.
Resolution Call servers will upgrade at some point this evening with the necessary fix for the lack of ring tone. Thank you for your patience.
Closed 5 Feb 07:18:00

15 May 2015 14:00:00
15 May 2015 15:29:53
We have had reports of some one way audio calls today. We have not quite got to the bottom of it, and it seems to have gone away. This happened earlier in the week when one carrier had network issues, but we are not convinced that this is the same effect.
Started 15 May 2015 12:00:00
Closed 15 May 2015 14:00:00

27 Jan 2015 12:07:56
27 Jan 2015 11:39:35
We have identified a problem on our VOIP platform where some calls are not being recorded, engineers are working on this now. Update to follow.
27 Jan 2015 12:11:32
The problem's fixed. We don't think it actually affected any customers, only staff, but please do contact support if you notice any problems.
Started 27 Jan 2015 10:37:49
Closed 27 Jan 2015 12:07:56
Previously expected 27 Jan 2015 15:37:49

27 Jun 2014 10:07:44
27 Jun 2014 10:08:52
It looks like we have not been recording logs of incoming calls that have been answered in the CDRs on our VoIP service. These have no call cost implications obviously. This has now been fixed and the logs should now show such calls. Sorry for any concern this may have caused.
Started 23 Jun 2014 15:00:00
Closed 27 Jun 2014 10:07:44

17 May 2014 17:00:00
17 May 2014 12:02:10
We are running in to some problems calling some mobiles. This is be being worked on.
17 May 2014 15:00:27
A work around was deployed on the current call server (voiceless) shortly after posting, and has now been deployed on the old call servers as well.
Started 17 May 2014 12:00:00
Closed 17 May 2014 17:00:00

17 May 2014 12:01:25
17 May 2014 11:26:59
Our old call server (due to be deprecated soon) has had some sort of issue this morning, and is being rebooted to try and clear the problem. Some customers reported they were unable to get incoming calls.
Resolution Restart completed quickly.
Closed 17 May 2014 12:01:25

10 Feb 2014 14:00:00
10 Feb 2014 13:36:59
Some customers are experiencing problems making and receiving calls, this is being investigated.
10 Feb 2014 14:07:47
A particular type of VoIP configuration looks to be the cause of this. We are working on a fix.
10 Feb 2014 14:41:12
The affected configuration has been changed. The VoIP service should be back to normal, but we are monitoring the situation.
Closed 10 Feb 2014 14:00:00

01 Nov 2013 11:00:00
01 Nov 2013 10:44:13
We're experiencing problems with the C server. Ongoing calls should continue, but registrations will break which requires phones to log in again. This also affects the A server, as A routes calls through C. We're investigating.
01 Nov 2013 11:18:03
Rebooting the C server. Ongoing calls through this server will be cut off. Sorry!
01 Nov 2013 11:22:44
Now looking better. We are monitoring, but please let support know if you have any problems.
Started 01 Nov 2013 10:00:00
Closed 01 Nov 2013 11:00:00

07 Feb 2014 16:10:16
07 Feb 2014 16:06:27
One of our VoIP servers is having problems with calls. This is being looked in to and is affecting some customers from making and receiving calls.
07 Feb 2014 16:07:10
The callserver has been restarted
07 Feb 2014 16:10:38
Calls are working again now. We'll investigate the cause of this.
Started 07 Feb 2014 16:00:00
Closed 07 Feb 2014 16:10:16

04 Nov 2013 16:56:16
04 Nov 2013 12:13:28
We're investigating a problem with calls on the A and C VoIP server.
04 Nov 2013 12:41:04
We have identified that the fault is being caused by VoIP software crashing by an obscure call set up configuration. Another update is due shortly.
04 Nov 2013 12:51:59
We've pinned this down to a the actual Number that is triggering this problem, and are in the process of changing the config.
04 Nov 2013 13:24:55
The config has been changed, but we are still investigating the underlying problem.
04 Nov 2013 16:56:16
Service had been stable this afternoon, we're still investigating the root cause.
Started 04 Nov 2013 12:00:00
Closed 04 Nov 2013 16:56:16

26 Sep 2013 09:50:00
26 Sep 2013 09:33:01
Customers are experiencing some VoIP calls failing. Were are investigating this.
26 Sep 2013 09:57:46
This was affecting some customers on our A and C VoIP servers and has now been resolved. Customers on our new V servers were unaffected. More details about our new V server can be found here: http://aa.net.uk/telecoms-voiceless.html
Started 26 Sep 2013 09:15:00
Closed 26 Sep 2013 09:50:00

14 Sep 2013 09:33:21
14 Sep 2013 09:30:29
We have seen some issues in the last few minutes that may have caused calls to drop. The matter is being investigated.
Resolution We found the underlying cause, and it was affecting some outgoing calls. This has been rectified now.
Started 14 Sep 2013 09:17:00
Closed 14 Sep 2013 09:33:21

13 Aug 2013 15:14:13
13 Aug 2013 14:55:16
Some calls are failing at the moment on our voip platform. We are investigating.
13 Aug 2013 15:14:04
The problem has been found, and calls are working as normal now.
Closed 13 Aug 2013 15:14:13

27 Jun 2013 09:59:48
27 Jun 2013 09:54:00

There have been a few cases this morning with some call drops, we believe we have identified the issue. Sorry for any inconvenience.


This looks to be sorted now.

Started 27 Jun 2013 09:00:00
Closed 27 Jun 2013 09:59:48

20 Nov 2012 15:10:41
19 Nov 2012 22:11:16

Some users will be seeing problems with their SIP phones/devices not registering against registrar.aasip.co.uk - we are investigating this at the moment.

19 Nov 2012 22:25:38

We may have tracked this down - phones should be able to register ok now and we're monitoring the situation.

19 Nov 2012 22:36:29

VoIP does appear to be stable again now.

20 Nov 2012 14:31:55

The service was stable over night, and has been fine today.

20 Nov 2012 15:10:21

This problem just returned. Back now.

We're getting closer to finding the cause.

20 Nov 2012 15:10:41

Service stable again now.

Started 19 Nov 2012 22:00:00
Closed 20 Nov 2012 15:10:41

14 Sep 2012 11:00:18
14 Sep 2012 10:46:44

We currently have a call routing problem on our VOIP platform, caused by a change made this morning (that was tested first - this is unexpected).

The change is being rolled back now.

Sorry for any inconvenience.

14 Sep 2012 11:00:39

This has now been resolved.

Started 14 Sep 2012 10:40:00
Closed 14 Sep 2012 11:00:18
Previously expected 14 Sep 2012 10:50:00

13 Aug 2012 15:32:41
13 Aug 2012 15:26:43

Some customers are experiencing audio breakup on VoIP calls through our VoIP service. This is being investigated at the moment.

13 Aug 2012 15:34:30

This has been resolved.

Started 13 Aug 2012 15:15:35
Closed 13 Aug 2012 15:32:41

14 Feb 2012 20:42:34
14 Feb 2012 19:21:44

Sending of SMSs is not working at the moment, either from our notification systems (eg when a line drops) or from customers sending via our website or 'curl'.


14 Feb 2012 20:42:34

We believe we have fixed this, and are monitoring the situation now.

Started 14 Feb 2012 19:18:18
Closed 14 Feb 2012 20:42:34

14 Feb 2012 13:05:28
14 Feb 2012 12:35:43

Phones registered to our 'C' server are losing registration once their registration times out. We're investigating.

14 Feb 2012 13:05:34

Now fixed.

Closed 14 Feb 2012 13:05:28

17 Jan 2012 14:55:00
17 Jan 2012 14:55:47

One of our upstream carriers for VoIP is having a network problem and we have 60% packetloss to them.

This will cause VoIP problems for some calls and customers.

We expect this to be resolved quickly

17 Jan 2012 15:00:19

Back to normal now


Problem resolved on carriers network

Started 17 Jan 2012 14:50:00 by AAISP Staff
Closed 17 Jan 2012 14:55:00

30 Sep 2011 13:16:41
29 Sep 2011 13:14:17

Users on the A call server may need to re-register their phones.

This was due to a change made to fix a problem where password changes were not being applied to the A server without manual intervention. Although that problem has been fixed, it's had the side effect of invalidating existing registrations which, due to the nature of some phones, requires the users to re-register or reboot the phone themselves.

Sorry for any inconvenience.

30 Sep 2011 10:14:41

Seems that some customers have had ongoing problems with registrations on the A server.

We're investigating.

30 Sep 2011 13:16:51

This should be fixed now.

Closed 30 Sep 2011 13:16:41

13 Aug 2011 18:30:00
13 Aug 2011 18:25:49

Seeing some issues so planning to reboot the primary call server dropping calls in progress.

Started 13 Aug 2011 18:25:23
Closed 13 Aug 2011 18:30:00

13 Aug 2011 18:25:23
13 Aug 2011 18:29:27

Seeing some issues so planning to reboot the primary call server dropping calls in progress.

Started 13 Aug 2011 18:25:23
Closed 13 Aug 2011 18:25:23

11 Jul 2011 12:42:40
11 Jul 2011 12:05:35

Some customers (specifically those with a few also rings) are getting delays on inbound calls.

We're investigating.

It's occasionally manifesting itself as a silent call - this is where the caller has already hung up by the time the call connects.

11 Jul 2011 12:43:34

Should now be fixed.

It was related to last week's 999/112 address info changes.

Started 11 Jul 2011 08:00:00
Closed 11 Jul 2011 12:42:40

08 Mar 2011 14:11:30
08 Mar 2011 14:05:53

New recorded calls were declined for a few minutes. It's now fixed.

Ongoing calls, and all calls without call recording enabled, don't appear to have been affected.

Closed 08 Mar 2011 14:11:30

10 Feb 2011 17:00:00
10 Feb 2011 11:39:33

Our main SIP server had a brief problem with setting up recorded calls.

This resulted in new calls being dropped, although ongoing calls seemed unaffected.

Now fixed - sorry for any inconvenience.

Closed 10 Feb 2011 17:00:00

26 Jan 2011 16:07:27
26 Jan 2011 15:35:53

We had a minor issue routing calls on our SIP platform a few minutes ago.

It should be back to normal now, but we're investigating.

26 Jan 2011 15:44:35

We're rebooting c.speechless, our main SIP server.

Sorry for the inconvenience.

26 Jan 2011 16:07:48

There were some further problems. Now fixed.

Started 26 Jan 2011 15:32:02
Closed 26 Jan 2011 16:07:27

26 Jan 2011 11:13:26
26 Jan 2011 10:14:13

AQL, one of the carriers we use for routing VoIP calls, is having some problems this morning.

We have changed routing for outbound calls to route via a different carrier for the moment, but some inbound calls may still be affected.

They're working to fix the problem as soon as possible.

26 Jan 2011 11:13:36

This problem has been resolved.

Started 26 Jan 2011 10:11:00
Closed 26 Jan 2011 11:13:26

10 Dec 2010 18:46:16
10 Dec 2010 11:50:04

We've had a couple of moments this morning where VoIP calls had had problems. We are investigating and have clues as to what has been causing this. Calls are working at the moment and it's being monitored closely by staff.

10 Dec 2010 18:46:36

We believe we have found the cause of the issue and have deployed a work around and active monitoring.

Started 10 Dec 2010 11:15:00 by AAISP Staff
Closed 10 Dec 2010 18:46:16

30 Nov 2010 16:11:41
30 Nov 2010 16:14:18

Voicemail greeting messages were broken briefly earlier (around 16:04), resulting in silence when a call got to voicemail. It has been fixed. We're investigating the cause. Sorry for any inconvenience.


Started 30 Nov 2010 16:04:00
Closed 30 Nov 2010 16:11:41

29 Nov 2010
23 Nov 2010 15:06:04

We just had a problem with VoIP calls being unable to be made - this affected accounts that have call recording enabled. (This also happened earlier this morning too) The cause of the problem will be investigated by our developers, we do apologise.

24 Nov 2010 11:44:29

This happened again just now for a few minutes. Calls are working again and we're investigating. Sorry for the inconvenience.

24 Nov 2010 12:17:05

We are still seeing some issues today, but have an idea what may be causing it at last. We'll update this evening.

24 Nov 2010 17:36:52

We have made a number of changes which should resolve the issue. We'll post another update if there are more problems.

25 Nov 2010 11:03:05

We had a problem again at 10:45 - now resolved, but clearly still some issues.

The main problem with calls recordings being delayed seems fixed now, which is good, but we are hitting something new now.

Being investigated.

26 Nov 2010 16:04:40

This happened again at around 15:25. We're still investigating.

29 Nov 2010 10:20:23

We are monitoring the situation still. Seems OK all weekend.

Started 23 Nov 2010 14:58:31 by AAISP Staff
Closed 29 Nov 2010

22 Nov 2010 20:11:25
22 Nov 2010 17:49:15

A small percentage of call recordings do not seem to be gettign sent. We are not sure what is causing this yet but we have added more diagnostics to try and find the cause. In practice many of these are calls being sent much later rather than not sent at all, but a few seem to have been lost.

22 Nov 2010 17:55:38

Some in-progress recorded calls may have just dropped. Apologise for that.


We are pretty sure we have fixed this now - sorry for any inconvenience

Started 22 Nov 2010
Closed 22 Nov 2010 20:11:25

02 Nov 2010 12:18:00
01 Nov 2010 13:12:08

We have had 2 instances today problems with calls resulting in our call server software needing to be restarted.

Staff are monitoring this and we'll update this post with more information when we have some.

Started 01 Nov 2010 12:18:00 by AAISP Staff
Closed 02 Nov 2010 12:18:00

13 Oct 2010 15:05:35
13 Oct 2010 15:07:28

Some inbound calls were dropped on the A SIP server.

This is due to a minor config change that was not expected to be service affecting.

Apologies for any inconvenience.

Started 13 Oct 2010 15:00:00
Closed 13 Oct 2010 15:05:35

06 Oct 2010 13:42:05
04 Oct 2010 16:15:31

A couple of users have been reporting a problem with occasional audio drop-outs during calls. this looks like it may be related to a particular carrier. We are investigating, and have set outbound calls not to use this carrier at the moment.

04 Oct 2010 16:33:09

Logs of audio problems and our monitoring of the carrier has matched, we have contacted the carrier and await an update. 

In the meantime, outgoing calls should now be OK.

Some incoming calls may still be affected by occasional audio loss. (The audio will return after a few seconds)

05 Oct 2010 10:04:57

Our carrier are not reporting a problem at their end, but we are noticing IP routing issues which we are investigating now.

05 Oct 2010 14:15:24

We believe we have got to the bottom of the routing problem causing this problem. We will carry on with our monitoring.

Started 04 Oct 2010 16:00:00
Closed 06 Oct 2010 13:42:05

30 Sep 2010 09:55:25
30 Sep 2010 09:48:58

There's currently a problem with calls for some customers.

We're working to fix this as soon as possible.

30 Sep 2010 09:53:24

The issue is specifically SIP phone registration. These are expiring one by one due to a database issue following the problems earlier. The database is being fixed now and this should bring all SIP phones back on line.

30 Sep 2010 09:55:40

Database updated

30 Sep 2010 09:55:44

This problem should now be resolved.

Started 30 Sep 2010 09:47:15
Closed 30 Sep 2010 09:55:25

30 Sep 2010 09:27:40
29 Sep 2010 12:40:08

We are updating the VoIP control pages for managing your VoIP numbers this week. We are just completing internal testing of the changes now, and the are expected to  be live soon.

The new pages are a new layout that we are working on gradually for the control pages as a whole. The pages allow basically the same functions and controls but are presented differently. We think more clearly. They also allow more control over the new call server than the old pages (allowing more concurrent handling of incoming calls in different ways, for example).

We hope you like them. We'll be updating the on-line ordering for numbers as well soon.

30 Sep 2010 09:08:59

Control pages are stalling a bit right now - seems a database issue with the new number control pages... Bear with us a few minutes.

30 Sep 2010 09:27:56

OK, change over to new edit pages complete - any issues please talk to support.

Started 30 Sep 2010
Closed 30 Sep 2010 09:27:40

10 Sep 2010 17:41:07
10 Sep 2010 10:40:01

We have a current problem with transferring of some calls -these are limited to numbers routed by one of our carriers. Audio is being lost when transferring calls. We are investigating this, and will update shortly.


Tracked down a remnant of the change from last Sunday. Looks OK now.

Started 10 Sep 2010 10:30:00
Closed 10 Sep 2010 17:41:07

09 Sep 2010 18:29:44
09 Sep 2010 09:23:25

We have had a few niggles with calls this week. On Monday we had some outgoing calls dropping after 30 seconds. This was resolved quickly with a change of carrier. We have now made a more permanent fix.

We have had some issues this morning for a couple of minutes where calls could not be established. Calls in progress should not have been affected.

Also, some customers have reported some more vague problems over a longer period of time. There is a well known effect with any phone system changes that people look at every dropped call, every mis-dial, every race condition, and report problems even though they are quite normal. However, we are concerned that these reports may be genuine, and would ask customers that have any concrete examples to email support with a date and time and number and description so we can investigate.

09 Sep 2010 11:31:04

Something not right - code being reverted now.

09 Sep 2010 11:40:15

OK, the code had a minor change to fix a temporary fix done at the start of the week.

Somehow this has made things stable, and the code has been reverted to previous version while we get to the bottom of it.

Looking stable now.

09 Sep 2010 11:56:34

In general the problem has related to calls being set up and not calls in progress. We are monitoring the situation closely.

09 Sep 2010 12:06:45

OK, we have concluded that even with previous and very stable code there is still a problem, so we are checking packet logs to confirm what is breaking things now.

09 Sep 2010 13:51:47

Looking stable now.

09 Sep 2010 15:21:30

We have seen a few issues later in the day but extra diagnostics are showing up a likely cause which is being addressed now.


OK, a slight post mortem to follow.

Started 09 Sep 2010 09:04:50
Closed 09 Sep 2010 18:29:44

06 Sep 2010 09:28:26
06 Sep 2010 09:24:22

We are currently investigating a problem whereby time profiles on VoIP accounts are not working correctly.

You may find your time profile is not switching over correctly - a short term workaround is to disable the Time Profile setting on the control pages, but setting the 'Incoming Calls' setting to '--Always--'

06 Sep 2010 09:29:00

Sorry, false alarm! - this was just affecting our office profiles - other were unaffected!

Started 06 Sep 2010 09:00:00 by AAISP Staff
Closed 06 Sep 2010 09:28:26

16 Aug 2010 09:15:00
16 Aug 2010 09:54:54

Some problems with calls and registrations this morning. Some of the work preparing for the planned change at the weekend has had unexpected side effects and has been reversed.

The impact is on setting up calls. Calls in progress should not be affected and not billed either.

Sorry for any inconvenience.

Started 16 Aug 2010 08:50:00
Closed 16 Aug 2010 09:15:00

21 Jul 2010 15:07:32
21 Jul 2010 15:10:50

One of our upstream carriers also experienced problems due to the same power outage in Telehouse North. This meant that incoming calls would have been broken for some numbers during the outage. This should be OK now.

If you are still having problems, please contact support.

Closed 21 Jul 2010 15:07:32

19 Jul 2010 16:30:00
19 Jul 2010 16:04:53

Customers who have an 0800 number with us will be getting busy/engaged  when called. We are looking in to this and hope to have it resolved shortly.

19 Jul 2010 21:10:05

Sorry for delay posting - this was quickly resolved. Sorry for inconvenience.

Started 19 Jul 2010 16:03:15 by AAISP Staff
Closed 19 Jul 2010 16:30:00

30 Jun 2010 10:31:19
30 Jun 2010 10:23:18

We experienced a power failure which resulted in the new call server going off line however it is now coming back online.

We will move the server to place with better power supply redundancy.

30 Jun 2010 10:31:19

Note, calls in progress should not have been affected unless being recorded.


There will be planned work shortly to relocate the new call server.

Started 30 Jun 2010 10:20:00
Closed 30 Jun 2010 10:31:19
Previously expected 30 Jun 2010 10:23:22

22 Jun 2010 10:13:59
22 Jun 2010 08:07:07

We have changed a number of lines to the new call server. This should be seamless but it seems that it is not the case for all of the lines. Support can change you back if needed but the issues need to be addressed anyway in the longer term.

The main issues are :-

1. Configuration. Customers using <number>.call.me.uk as the registrar will have correctly changed to the new IP However, some customers have or a.speechless.aaisp.net.uk hard coded and have not changed. You can still register and route calls via the old call server and calls should reach you as normal, however we'll be contacting people still on the old server to update config.

2. Registration firewalls. Customers correctly registering on the new server may have firewalls not allowing replies. The reply comes from port 2002. You really need to allow all UDP from our call servers to your SIP devices.

3. Invite firewalls. Incoming calls now come from but many people have locked the firewall to just one IP. We have for our call servers, and have used 110, 111 and 112 in the past. Please allow UDP SIP from all of our call server addresses.

4. SIP forwarding. Where we forward calls to you by SIP, the call comes from now. Some people have firewalls allowing this but configurations that are not accepting the call from the new call server. The config needs to allow calls from any of our call servers.

5. RTP firewall. The actual audio traffic is carrier by UDP. It is often symmetric so does not have firewall issues. The new call server negotiates end to end RTP so the audio can come from anywhere on the internet. We suggest allowing all UDP to you SIP devices.

Anyone with these issues this morning can have the call server changes back to the old server. However, configuration and firewalling issues need to be solved in the longer term and some issues (like SIP forwarding) will remain for calls that start on the new server.

In order to scale up our operation and make it more robust and reliable we have to be able to set up multiple servers and have calls reach you from more than one IP address.

22 Jun 2010 10:12:21

Calls to numbers in international format (starting +) were failing - this has been fixed now.


This seems to have gone more seamlessly than I expected. Just a few people with issues so far.

Any issues - please do contact support.

Started 21 Jun 2010 18:00:00
Closed 22 Jun 2010 10:13:59

16 Jun 2010 09:00:00
16 Jun 2010 09:12:03

Apologies for a slight glitch on phone call handling just before 9am this morning. We are doing ongoing work on the phone systems to integrate the new call server and the existing call server. We'll do more over the weekend.

We have changed the text handling to the new database this morning, and that seems to be working, please do let support know if you have any issues.

Closed 16 Jun 2010 09:00:00

19 May 2010 10:09:12
19 May 2010 10:17:21

Some ongoing VoIP calls would have dropped at 10:05 due to a phone system problem at our end.

The system automatically recovered immediately.

Apologies for any inconvenience.

We are already planning a replacement/upgrade to the system in question. If you have any questions, please contact support.

19 May 2010 16:03:53

It is probably worth mentioning that we are planning a major upgrade and change of the VoIP services with more servers, and so on - partly because of the new mobile services and partly to beef it up and sort these occasional glitches once and for all. We'll announce any planned work at the time.

Started 19 May 2010 10:09:12 by AAISP Staff
Closed 19 May 2010 10:09:12

05 May 2010 09:43:32
05 May 2010 09:25:31

We currently have a minor issue with our VoIP service.

It is being worked on at the moment.

05 May 2010 09:44:32

This should now be fixed.

Started 05 May 2010 09:24:08 by AAISP Staff
Closed 05 May 2010 09:43:32
Previously expected 05 May 2010 10:00:00

24 Apr 2010 20:45:00
24 Apr 2010 21:05:30

Looks like an issue with main call server affecting VoIP, and also causing some issues with transit in maidenhead (so ethernet customers may have been affected).

We think we see the cause so we can fix properly shortly.

Started 24 Apr 2010 20:30:00
Closed 24 Apr 2010 20:45:00