STARTED
Nov 05, 09:45 AM (3¼ years ago)
CLOSED
Nov 05, 09:44 PM (3¼ years ago)
DESCRIPTION
We're raising a fault with one of our VoIP carriers where some incoming calls are ending after a few seconds. This isn't all calls, it may be specific to calls from some mobile numbers - we're still investigating.
Resolution: This issue only related to ported numbers on one of our carriers, and even then not all ported numbers as it depended on the route calls took getting in to the carrier's network. The carrier fixed the problem with the SIP messages and calls have been fine since 21:45 this evening. Ported numbers we have with our other carriers were unaffected.