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27 Jul 10:36:06
Details
16 Jun 11:32:55
As some of you may know, the new system for migrations of broadband lines comes in this weekend. See http://aa.net.uk/news-20150601-not.html

We expect to enable the new notice emails during this week, maybe even today. These will be sent for customers migrating away from us, and migrating to us (when order commits) and include the options for cancelling the migration.

We are also taking this opportunity to include notices for services ceasing - either because you have requested a cease, or unsolicited (e.g. if ceasing phone line causes cease of broadband).

In any case, if leaving us, the notice details any early termination charges.

If any issues, concerns, or questions, please let us know.

Update
16 Jun 18:24:44
We are now sending NoT emails. Please let us know any issues.
Started 16 Jun
Previously expected 20 Jun

24 Jun 16:27:39
Details
24 Jun 16:27:39
When Home::1 reaches quota you can opt to have the service stop, slow down, or auto top-up.

Slow mode was around 250kb/s. However, we have changed this so that the speed depends on the tariff. For 100GB users the slow mode will now be around 330kb/s and for 200GB users it will be around 660kb/s. The idea is that at that speed you could not use the whole of the coming month's quote even flat out.

Started 24 Jun 16:25:00

19 Jun 16:28:46
Details
31 May 15:28:31
With the up-coming changes to broadband migrations and the abolishing of Migration Authorisation Codes (MACs), AAISP has launched a new "anti-slamming" service to allow customers to "lock" their line against unwanted migrations to another provider.

This extra service, which is completely free, works on much the same principle as "domain locking" where domains can be locked against migration.

The process is simple and allows each line to be locked against migrations for broadband or the underlying copper pair "phone line" part of the service. It is just a "standing order" from the customer to AAISP to reject all migrations. From the 20th, any migration request that then comes in is automatically rejected if anti-slamming is enabled. An email is sent to advise the customer of what happened, including a simple link to turn off the anti-slamming if they do wish to migrate after all.

The anti-slamming service has been provided by popular demand after many customers expressed concerns that their lines could be "slammed" (maliciously taken over by other telcos) or that mistakes could lead to unwanted migrations, and it would be very easy to miss the notice of transfer that is sent before the migration goes ahead. OFCOM do not seem to have created any "fast correct" of mistakes, so an unwanted migration could mean waiting another 10 working days to fix the situation.

Slamming is just one of the many concerns over the new migration process. There may still be ways LLU providers can take over lines, as can happen now without a MAC, but this new service should avoid mistakes and give customers peace of mind.

The control pages for the line include a simple link to enable or disable the anti-slamming service.

Started 31 May 15:27:25
Previously expected 20 Jun

19 Jun 16:28:30
Details
14 May 15:42:00

We are please to inform customers that we are changing the entry-level router that we supply to our customers. From next week we'll be shipping the ZyXEL VMG1312 by default instead of the Technicolor.

Since around 2012 we have been providing the Technicolor TG852, which was the first consumer level router to support IPv6. With the advent of wires-only FTTC and the need for a more flexible and easy to use router we have been looking for a replacement. The ZyXEL VMG1312 is able to do ADSL, FTTC and PPPoE and is flexible enough to be used on most of our lines. We have been working with ZyXEL over the past few months to iron out bugs that we have found. There are still some bugs to be fixed and these are detailed on our Support site. The biggest bug is the lack of 1500 byte MTU when running in bridge mode, however, ZyXEL expect to have this fixed soon and in the meantime FTTC installations will be installed with the Openreach modem.

More information about the router: https://support.aa.net.uk/Category:ZyXEL_VMG1312

Started 14 May 13:12:00

19 Jun 16:27:57
Details
19 Jun 16:27:57
You no longer need to obtain a Migration Authorisation Code to migrate broadband. Simple contact the new provider with your details to arrange the migration.

If you wish to migrate to us, please complete the order, and you will not be asked for a MAC.

If you wish to migrate away, simply contact the new provider (from tomorrow) and they can arrange the migration.

The lead time has increased from 5 working days to 10 - a significant added delay for which you can thank OFCOM.

Started 19 Jun 16:25:59
Previously expected 20 Jun

16 Jun 18:25:11
Details
13 Feb 14:29:06
We currently supply the Technicolor TG582 for most ADSL services, but we are considering switching to a new router, the ZyXEL VMG1312-B

It is very comprehensive and does both ADSL and VDSL as well as bridging and wifi. It means we can have one router for all service types. As some of you may know, BT will be changing FTTC to be "wires only" next year, and so a VDSL router will be needed.

We have a small number available now for people to trial - we want to test the routers, our "standard config" and the provisioning process.

Please contact trial@aa.net.uk or #trial on the irc server for more information.

P.S. Obviously it does Internet Protocol, the current one, IPv6 and the old one IPv4

Obviously this initial trial is limited number of routers which we are sending out at no charge to try different scenarios. However, we expect to be shipping these as standard later in the month, and they will be available to purchase on the web site.

Update
13 Feb 15:49:08
Thanks for all the emails and IRC messages about trialling the new routers. We will contact customers back on Monday to arrange shipping of the units.
Update
16 Feb 10:43:54
We now have enough trialists for the new router, we will contact a selection of customers today to arrange delivery of the routers. Thanks
Started 13 Feb 14:25:34

16 Jun 18:24:58
Details
3 Jun 11:30:45

We are now processing FTTC orders as 'wires only'. This means:

  • An Openreach engineer appointment is not required if the phone line already exists
  • Openreach will not provide a modem.
This makes the installation easier to arrange as no onsite appointment is required. There are a number of FTTC (VDSL) modems and routers available on the market, we are providing the ZyXEL VMG1312 router which can act as an all-in-one modem/router or just as a modem in a similar fashion to the original Openreach modem.

Do contact us for more information

Started 3 Jun 11:00:00

12 May 13:41:47
Details
11 May 18:07:36
We have changed the way we apply minimum terms.

Instead of charging for all of the service to the end of the minimum term, we now charge an early termination fee for the period from the cease/migrate to the end of the term. This is a simple fee based on the tariff and line type. We are also scrapping the 30 day notice requirement.

Whilst the old system was simple, it did not fit OFCOM rules for the new migration system. We think the new system is equally simple, and saves customers money. As such the change has been introduced today.

More details here http://aa.net.uk/news-20150511-minterm.html

Started 11 May 18:00:00

27 Apr 14:57:49
Details
27 Apr 14:56:58
Previously Openreach had advised that they intend to run a trial starting today on a small set of lines; where devices aren’t retransmission compatible in the upstream to see if changing certain parameters removes the latency and maintains the other benefits of retransmission. They have now advised us that the trial start date has been put back by two weeks (no idea why)

So if you have an FTTC line that is affected by this then please drop an email to support and we can include it in the list of affected lines that we will get included in the trial.

Update
11 May 11:07:12
Openreach have advised they will start loading the new DLM profiles to lines on Tuesday morning as part of regular DLM runs. Customers that are on the trial will notice a loss of sync when the new profiles are updated.
Update
3 Jun 10:36:31
Apologise for the delay in updating this post. BT have confirmed that all trial lines have been loaded with the new profiles, further to this BT have confirmed that all other affected lines have now had the new profiles loaded. That is all lines across all providers.
Started 27 Apr 14:51:39

20 Apr 09:54:30
Details
20 Apr 09:54:30
Customers will have received an email from us. Apologies for not PGP signing it. It asks you to go to a secure link on our control pages and confirm (one click) that you consent to receive notices via email.

Yes, I know it is crazy, and it is already part of our terms, and you already know we email notices, and that this email is a notice we have emailed you... Sorry but OFCOM insist we get *explicit* consent to send some notices we send.

We'd appreciate it if you just click the link and then the confirm button.

We'll email you again if you don't, sorry. If you are not happy about this, please do complain to OFCOM. Thank you.

Update
21 Apr 18:23:01
We have resent the email to all of those that have not followed the link and confirmed. This time, PGP signed. Sorry for any concern the previous email caused.
Update
21 Apr 18:29:59
I'd also like to thank the *thousands* of people that have confirmed their consent so far.
Started 19 Apr
Previously expected 1 Jun

24 Feb 13:00:22
Details
2 Feb 11:21:40

Below is a list of exchanges that BT plan to WBC enable between April - June this year.

This is for information only and we will attempt to bulk migrate customers to the 21CN network as and when they are enabled.

ABERCHIRDER
ANCRUM
ANGLE
ANSTEY MILLS
ASHBURY
AVEBURY
BARLASTON
BEAL
BERRIEW
BILLESDON
BIXTER
BOBBINGTON
BODFARI
BRENT KNOLL
BRETTON
BROMESBERROW
BUCKLAND NEWTON
BULWICK
BURGH ON BAIN
BURRELTON
CAPUTH
CHOLESBURY
CHURCHSTANTON
CLANFIELD
COBERLEY
COLINSBURGH
CRANFORD
CREATON
CRONDALL
CRUCORNEY
CYNWYL ELFED
DALE
DINAS CROSS
DINAS MAWDDWY
DITTON PRIORS
DOLWEN
DUNECHT
DUNRAGIT
DURLEY
EARLDOMS
EAST HADDON
EAST MEON
EDDLESTON
FAYGATE
GAMLINGAY
GAYTON
GLAMIS
GLENLUCE
GREAT CHATWELL
GREENLAW
HAMNAVOE
HUXLEY
ILMINGTON
INNERWICK
KELSHALL
KINLET
KIRKCOLM
LANGHOLM
LANGTREE
LITTLE STEEPING
LLANDDAROG
LLANFAIRTALHAIARN
LLANFYLLIN
LLANNEFYDD
LYDFORD
LYONSHALL
MANORBIER
MICHELDEVER
MIDDLETON SCRIVEN
MIDDLETON STONEY
MILLAND
MILTON ABBOT
MUNSLOW
MUTHILL
NANTGLYN
NEWNHAM BRIDGE
NORTH CADBURY
NORTH CRAWLEY
NORTH MOLTON
NORTHWATERBRIDGE
OFFLEY
PARWICH
PENTREFOELAS
PUNCHESTON
SHEERING
SHEPHALL
STEBBING
STOKE GOLDINGTON
STOW
SUTTON VENY
TALYBONT ON USK
TEALBY
TWINSTEAD
UFFINGTON
WATERHOUSES
WITHERIDGE
WIVELSFIELD GREEN
WOBURN
LEWDOWN
ROMSLEY


19 Jan 12:01:39
Details
14 Jan 11:23:00
We have reported congestion effecting TT BERMONDSEY in the evenings starting from the 8th of Jan. Updates will follow when we have them. Thanks for your patience.
Update
14 Jan 11:28:46
Here is an example graph
Update
15 Jan 10:31:10
Talk Talk have now fixed the congestion issue and we are no longer seeing packet loss.
Started 8 Jan 11:20:05

19 Jan 11:28:57
Details
19 Dec 2014 09:44:48
Today the CVE-2014-9222 router vulnerability AKA 'misfortune cookie' has been announced at http://mis.fortunecook.ie/ This is reported to affect many broadband routers all over the world. The web page has further details.
We are contacting our suppliers for their take on this, we'll post follow-ups to this status post shortly.
It is also worth noting that at the time of writing CVE-2014-9222 is still 'reserved': http://cve.mitre.org/cgi-bin/cvename.cgi?name=CVE-2014-9222
Update
19 Dec 2014 09:52:28
Technicolor Routers:- These routers are not (yet?) on the list, we are awaiting a response from Technicolor regarding this.
Update: Technicolor say "We don’t use that webserver, so not impacted”"
Update
19 Dec 2014 09:59:46
ZyXEL P-660R-D1: This router is on the list. We are awaiting a response from ZyXEL though. We do already have this page regarding the web interface on ZyXELs: http://wiki.aa.org.uk/Router_-_ZyXEL_P660R-D1#Closing_WAN_HTTP and closing the Web server from the WAN may help with this vulnerability.
Update: The version of RomPager (the web server) on ZyXELs that we have been shipping for some time is 4.51. Allegedly versions before 4.34 are vulnerable, so they may not be vulnerable. You can tell the version with either:
wget -S IP.of.ZyXEL
or
curl --head IP.of.ZyXEL
Update 2015-01-07: P-660R-D1 Not affected: http://www.zyxel.com/support/ZyXEL_Helps_You_Guard_against_misfortune_cookie_vulnerability.shtml
Update
19 Dec 2014 10:00:57
Dlink 320B: We supply these in Bridge mode and therefore are not vulnerable.
Update
19 Dec 2014 10:02:38
FireBrick: Firebricks are not vulnerable.
Started 19 Dec 2014 09:00:00

16 Jan 09:16:49
Details
15 Jan 14:26:38
Just before 2PM today a number of TalkTalk circuits dropped out, it looks like they have all now come back on line. We are investigation this with TalkTalk
Update
15 Jan 14:54:39
TT are investigating further but initial response from them "nothing is presenting me with an obvious answer other than what appears to have been a connectivity problem to HEX" Update to follow
Update
16 Jan 09:17:35
Update from TT. Summary Network monitoring has identified that Wholesale Business customers across the country may have experienced a brief loss of service between 14:00 and 14:05. Network Monitoring completed by our NOC has identified that there was a drop of traffic at these times between a Network Core Router at the Brentford Data Centre (NCR002.BRE) and a Redback router (LTS001.HEX). This subsequently caused Wholesale Business customers who route through Harbour exchange to experience a loss of service.
Resolution Technical / Suspected Root Cause Investigations by our Network Support have identified that this issue occurred due to planned LTS work under SR8753. This work caused the queues on the LTS to fill up and caused a CPU spike, which in turn caused the tunnels to drop. There are plans to increase circuit capacity going forward to ease bandwidth levels and prevent a repeat of this issue.
Broadband Users Affected 1%
Started 15 Jan 14:24:54
Closed 16 Jan 09:16:49
Cause Carrier
Previously expected 15 Jan 18:24:54

13 Jan 11:46:40
Details
18 Dec 2014 20:00:52
The working days between Christmas and New Year are "Christmas" rate, this means that any usage on 29th, 30th, and 31st December is not counted towards your Units allowance. As usual, bank holidays are treated as 'Weekend' rate.
(This doesn't apply to Home::1 or Office::1 customers.)
We wish all out customers a Merry Christmas!
Started 18 Dec 2014 19:00:00

07 Oct 2014 06:17:13
Details
03 Oct 2014 16:25:24
As we advised, we have had to make some radical changes to our billing to fix database load issues. These have gone quite well overall, but there have been a few snags. We think we have them all now, but this month we had to revert some usage charging giving some free usage.

We have identified that quarterly billed customers on units tariffs were not charged, so these are being applied shortly as a new invoice. Anyone with excess usage as a result, please do ask accounts for a credit.

We have also identified that call charges have not been billed - these can be billed to date if anyone asks, or if you leave it then they should finally catch up on next month's bill.

Sorry for any inconvenience.

Started 01 Oct 2014
Previously expected 01 Nov 2014

02 Oct 2014 19:05:55
Details
02 Oct 2014 19:05:15
We'd like to thank customers for patience this week. The tests we have been doing in the evenings have been invaluable. The issues seen have mostly related to links to Maidenhead (so voice calls rather than broadband connections).

The work we are doing has involved a lot of testing "on the bench" and even in our offices (to the annoyance of staff) but ultimately testing on the live customer services is the final test. The results have been informative and we are very close to out goal now.

The goal is to allow router maintenance with zero packet loss. We finally have the last piece in the jigsaw for this, and so should have this in place soon. Even so, there may be some further work to achieve this.

Apart from a "Nice to have" goal, this also relates to failures of hardware, power cuts, and software crashes. The work is making the network configuration more robust and should allow for key component failures with outages as short as 300ms in some cases. LNS issues tend to take longer for PPP to reconnect, but we want to try and be as robust as possible.

So, once again, thank you all for your patience while we work on this. There may be some more planned works which really should now be invisible to customers.

Started 02 Oct 2014 19:00:41

29 Sep 2014 13:17:50
Details
29 Sep 2014 08:48:37
Some updates to the billing system have caused a problem for units billed customers resulting in their usage for next month starting early, i.e. usage is now being logged for October.

Because of the way usage carriers forward, this is unlikey to have much impact on customer in terms of additional charges. However, any customers that think they have lost out, please let us know and we'll make a manual adjustment.

The problem has been corrected for next month.

Update
29 Sep 2014 08:57:00
It looks like customers won't get billed top-up and may not get billed units either, so we are working on un-doing this issue so that billing is done normally. Please bear with us.
Update
29 Sep 2014 09:23:40
We are working on this now and should have usage billing back to normal later this morning.
Resolution Usage billing has been restored to around 1am Saturday, giving customers 2.5 days of unmetered usage.
Started 29 Sep 2014 08:45:12
Closed 29 Sep 2014 13:17:50

15 Jul 2014 12:52:51
Details
15 Jul 2014 12:52:51
The usage reports sent on 15th of the month for customers that have requested it have apparently not all worked. Some were blank.

These are being resent now, so apologies if you get two of them.

Started 15 Jul 2014

10 May 2014 13:18:53
Details
10 May 2014 13:18:53
A number of customers had asked us about recent news reports that ISPs will be sending educational letters to customers suspected of downloading media without appropriate permission from the copyright holder.

Please be assured that AAISP are under no obligation to send such letters, any more than the power companies that power and charge the devices used for such activities, or the device manufacturers. We have no intention of sending such letters.

As always, if we receive an abuse report it will either go directly to the customer as the contact details on the whois for IP addresses, or come to us and we will simply pass it on (as well as pointing out the sender that we are neither the police or the civil courts).

I hope this clears up any misunderstandings.

Started 10 May 2014

18 Mar 2014 11:32:53
Details
18 Mar 2014 11:32:53
We have removed the 'Services' hyperlink from our Accounts (billing) system that logs you into Clueless directly.
The alternative is for staff to set your '@a' login to be a Group login. This will then mean that your @a login will be able to see all services on your billing account.
Do email in if you'd like this set up.
Started 18 Mar 2014 09:00:00

04 Mar 2014 14:30:58
Details
04 Mar 2014 14:30:58

We are pleased to confirm that we are extending the links to BT for broadband to a third gigabit hostlink. This means we will actually have six gigabit fibres to them allowing lots of headroom and redundancy. This should be seamless to customers but the LNSs known as "A", "B", "C", and "D" will have a new "E" and "F" added and we will run 5 of the 6 LNSs as "live" and one backup. We also have multiple gigabit links in to Talk Talk.

This will happen over the next few months and have planned work "at risk" announcements as necessary.

We are actually growing quite well now, and a lot of this has been put down to Baroness Howe mentioning us in The House of Lords recently. I'd really like to thank her for her support, even if unintentional. (see http://revk.www.me.uk/2014/01/mentioned-in-house-of-lords.html)

We have even put another person in to the sales team to handle the extra load.

Started 04 Mar 2014 14:00:00

03 Mar 2014 13:31:25
Details
17 Jan 2014 16:13:23
It seems that BE/Sky are informing their customers that they can no longer have their public blocks of IPs on their service. As a one off special offer, from now until the end of February March if an ex BE customer migrates to our Home::1 tariff then we can include a /30, /29 or /28 block of IPv4 in additional to the usual IPv6 blocks, for no extra cost.
Information about Home::1 is here: http://aa.net.uk/broadband-home1.html Do mention this offer when ordering.
Do see our page about what we do when we run out of IPv4 though: http://aa.net.uk/kb-broadband-ipv6-plans.html
Update
03 Mar 2014 13:30:56
Offer continued until the end of March.
Started 17 Jan 2014 16:00:00

27 Jan 2014 09:52:29
Details
27 Jan 2014 09:52:29

We've added a new feature to the Control Pages for customers with BT Lines.

The feature is detailed on our wiki here: http://wiki.aa.org.uk/Automatic_Line_Testing

In short, the feature allows ADSL, FTTC and FTTP customers to run automatic line tests. Tests can be run when the line logs in or drops out, and can be run at hourly or daily intervals.

The feature is aimed at helping to diagnose faults, and has been available to staff and we're now making it available to customers.

Started 27 Jan 2014 09:30:00 by AAISP Staff

11 Jan 2014 10:20:45
Details
02 Nov 2013 08:37:13
There may be a momentary blip this morning as some routers are upgraded.
Update
11 Jan 2014 10:20:45
Started again around 10:00, we are getting some dumps.
Started 02 Nov 2013 08:00:00
Previously expected 02 Nov 2013 09:00:00

09 Oct 2013 11:52:09
Details
16 Aug 2013 15:35:36
We are currently moving a lot of BE lines over to TalkTalk Wholesale backhaul - customers are being emailed individually on this, however we do have more details at: http://aa.net.uk/broadband-2b.html

09 Oct 2013 11:51:49
Details
29 Aug 2013 19:09:32
Migrations to TalkTalk wholesale lines have been going ahead this week, mostly for Be backhaul but some people with multiple BT lines chose to change to BT+TT. It is going well. Apart from the odd mis-jumpered line (inevitable, sorry), we have had a few lines where the modem is fixed at annex-A ADSL2+, and unlike the Be DSLAM, the TT ones do not fall back to annex-A. So if you have such equipment, including the likes of Vigor V.120 set to annex A mode, you may need to set Annex-M, or contact support to change our end to Annex-A, or using clueless to change profile to an ADSL1 profile which is Annex-A at 8M max. That will get you on-line at the very least. It is not something we expected, so we did not warn people in advance about this. We had done hundreds of BT 20CN service migrations a couple of months ago without seeing issues like this. Most of the remaining migrations are happening tomorrow with a small number next week. if you have problems, and can get on irc out of hours, some staff may be about to help. During the day we are available by phone as well, obviously. Some migrates take a matter of a few minutes. Some an hour. It all depends on how the OpenReach engineer does the re-jumpering. Any longer and that is probably a problem (like the Annex A/M issues above). The speed on Talk Talk is very similar, with around half of the customers getting better than they did on Be. Those that are a lot slower tend to have older modems, and we are happy to work with them to try alternatives. Overall we are pretty pleased with the process. The graphs and profile controls on the Talk Talk lines are working will and giving people a lot of direct control. If you need help, to talk to the support staff. I appreciate that this is often happen during the day. We don't really have a way to get it done "out of hours". What I would say is that if an outage during the day is a big issue, you really need to consider a multiple line solution like our Office::1 package. The sales staff will be happy to explain options. I'd like to thank everyone for their patience and understanding while we carry out this work. Any questions, do ask.

30 Sep 2013 09:58:46
Details
30 Sep 2013 09:19:25
Good news for existing and new Home::1 Customers. From 1st October 2013, the inclusive usage allowance on Home::1 will go from 50GB per month up to 100GB per month.

Higher usage levels change too. The levels will be 100GB, 200GB, 300GB for same prices as previously 50GB, 150GB, and 250GB

Customers do not need to do anything to take advangage of this usage upgrade.

More info on http://aa.net.uk/broadband-home1.html

Started 30 Sep 2013 09:00:00

25 May 2013 07:15:00
Details
25 May 2013 07:15:00

Due to some emergency maintenance over night, graphs will not show before 4am today. Sorry for any confusion this may cause.

Started 25 May 2013 04:00:00

01 Mar 2013 15:22:20
Details
01 Mar 2013 10:21:49

We have received this from our suppliers regarding how the 'wholesale' arm of O2/Be is affected:

 

Telefonica have today announced the sale of the O2 Home Broadband and BE customer bases to Sky.

http://news.o2.co.uk/?press-release=sky-to-acquire-telefonica-uks-broadband-and-fixed-line-telephony-business

We would like to confirm that only the O2 Home Broadband and BE Consumer customers have been sold to Sky.

O2 Wholesale is being retained by Telefonica and will maintain its access to the network. We have been given clarification on the following from O2 Wholesale:

    The deal is subject to regulatory approval

    Sky will be taking over ownership and day to day operation of the LLU network

    Sky will integrate the current ISAMs into their network

    O2 Wholesale will become a customer of SKY with a wholesale agreement in place so that they can continue to provide wholesale services to partners as normal

 

Update
01 Mar 2013 11:33:29

That being said, we've asked for a more detailed clarification on the matter. 

Update
01 Mar 2013 17:01:31

No more news regarding this, however it is to be considered business as usual regarding Be Wholesale lines.

We'll update this as and when we get updates, but from our point of view the service is unchanged.


26 Dec 2012 13:02:23
Details
26 Dec 2012 13:02:23

The Home::1 tariff originally had a complicated set of caveats for leaving the service within one year (paying for router, min term of 12 months on FTTC, and cease charges if ceasing).

We have decided to change this to a simple 6 month min term with no catches. This is a slight gamble for us, but we think it helps a lot to make this a simple tariff.

Obviously those customers that have signed up before this change can choose to stick to the previous arrangement instead if they want to leave.

Started 26 Dec 2012

07 Dec 2012 17:17:48
Details
07 Dec 2012 17:17:48

We have tweaked the new Home::1 tariff, making the entry level 50GB, and the two higher usage levels 150GB and 250GB, with all the same pricing.

See my blog for me details on the logic of making this change.

We have applied this to existing customers for this month's usage quota.

Started 07 Dec 2012

30 Nov 2012 16:04:59
Details
30 Nov 2012 16:04:32

See the following page for the press release:
http://aa.net.uk/news-2012-home1.html

(New customers can order via a simple 1 page form.)

Started 30 Nov 2012 16:00:01

26 Nov 2012 09:04:12
Details
26 Nov 2012 08:39:39

http://www.aa.net.uk/news-2012-christmas.html

We are pleased to confirm that customers on our standard units based tariffs will again benefit from a Christmas special rate between Christmas and New Year.

The three normal working days between Christmas and New Year will be a Christmas special rate which consumes no units regardless of the amount of usage. That is 27th Dec, 28th Dec, and 31st Dec. The 29th Dec and 30th Dec being normal Weekend rates. The 25th Dec, 26th Dec, 1st Jan, and (for lines in Scotland) 2nd Jan, are the new Holiday rate (same usage levels as weekends).

Customers on our new Home::1 tariff (which we expect to have launched by then) have usage allowances that can be used any time of day and day of the year, so there is no special rate for Christmas. However, we will be adding an extra 3GB to your December monthly quota on Christmas morning.

Merry Christmas and a Happy New Year from all at A&A

Started 25 Nov 2012

23 Nov 2012 16:52:05
Details
23 Nov 2012 16:52:05

We're please to say the trials are going well. We expect to formally "launch" the new tariff next week at least for existing customers. I'd like to thank those that have come forward for the trail. This has ben most helpful in testing the systems, and I am rather reassured that many people are actually keen to pay a few more pounds a month for the reassurance and simplicity of the new tariff. This bodes well for it being commercially viable.

Anyone else wishing to move to the new tariff, retrospectively applied for November, is welcome to ask me on irc (RevK) and I can sort the switch over.

We'll post more details next week, and how new customers can order as soon as we have the ordering system in place.

Started 23 Nov 2012 16:49:41

20 Nov 2012 12:49:27
Details
20 Nov 2012 12:49:27

We have decided to extend the new Home::1 tariff to 20CN lines as well.

Let us know if you are interested in the trial.

http://aa.net.uk/broadband-home1.html

Started 20 Nov 2012 12:00:00

18 Nov 2012 10:57:28
Details
18 Nov 2012 10:57:28

We are planning a new tariff for home users, called Home::1, and we hope to launch this new tariff by Christmas.

Details are on http://aa.net.uk/broadband-home1.html

The details are not quite finalised yet. We are however interested in a small number of customers that would like to change to the new tariff. We'd switch you to this retropectively for November, which helps us test the change over to start of new month, and the billing, and (if anyone is close to their quota) the top-up system.

Contact the trials team on the email address on that web page if interested.

Started 18 Nov 2012

15 Nov 2012 09:14:04
Details
15 Nov 2012 09:13:53

We are happy to announced BT have finally lifted the remaining MBORC areas.


12 Oct 2012 13:30:44
[Broadband] - MBORC Update - Info
Details
12 Oct 2012 13:30:44
The following areas are no longer under MBORC: Aylesbury Bradford & The Dales Cumbria Highlands and Islands Lancashire Leeds & West Yorkshire Merseyside Mid Wales and Shrewsbury North Lincoln South Yorkshire and Chesterfield York The following areas are still under MBORC: Birmingham & Black Country Central Scotland Derby & Nottingham Durham & Tees Valley Leicester NE Scotland Northampton North Manchester Northumberland and Wearside North Wales SE Scotland Southampton South Manchester Stoke & Chester Will give further updates when we here more from BT.

03 Oct 2012 10:18:19
Details
03 Oct 2012 10:18:19

BT have announced that the following areas are under MBORC (Matters beyond our reasonable control): 

Northumberland
Wearside
Durham & Tees Valley
York
Bradford & the Dales
Leeds & West Yorkshire
South Yorkshire and Chesterfield
North Lincoln
Cumbria
North Manchester
South Manchester
Merseyside
Lancashire
Derby & Nottingham
Leicester
Birmingham & Black Country
Mid Wales & Shrewsbury
North Wales
Stoke & Chester
NE Scotland
Central Scotland
SE Scotland
Aylesbury
Northampton
Southampton

The impact this will have is that any jobs that involve a BT engineer are likely to take longer to progress, eg: Installs / SFIs.

We will update once BT give us more news as to when this is likely to be lifted. 


24 Sep 2012 10:07:12
Details
24 Sep 2012 10:06:51

As per: http://aa.net.uk/news-2012-09-bh.html

We are pleased to announce that from today all bank holidays and public holidays will be treated in the same way as evenings and weekends for all of our broadband line customers. This means that the usage rate on these days will be metered at 50GB per unit.

We are proud to be an ISP that listens to our customers, and that makes changes in line with their suggestions if it is possible for us to do so. In this case, taking into account the 154 votes from our ideas site, and also feedback we received from customers after the Royal Wedding and the Queen's Diamond Jubilee, we have made this change today.

Looking forward, although there are no huge national events in the near future, we hope customers will find it useful for watching streamed television or movies on demand, or doing those data-heavy operating system updates, on their days off.

Update
24 Sep 2012 10:08:07

Notes

This will only apply to broadband line usage, not VoIP, or L2TP, or mobile or anything else. Public and bank holidays are different in Scotland and Northern Ireland, so we use the line postcode to work out which applies. The first example will be 30th Nov for St Andrew's day relating only to Scottish lines.

Started 24 Sep 2012 10:00:00

19 Sep 2012 18:16:08
Details
19 Sep 2012 14:32:10

This evening iOS6 is launched. Previous experience suggests this will be a big spike in demand that will be more than the Olympics or the World Cup.

It is quite likely to cause some links to hit limits. We have systems designed to manage this sensibly, giving priority to small packets such as VoIP and DNS if any links are full.

Update
19 Sep 2012 18:14:08

Seems also an OS X 10.8.2 update as well, double whammy

Update
19 Sep 2012 18:15:54

So far, links are coping...

Update
19 Sep 2012 18:23:56

OS X upgrade is 365MB

Update
19 Sep 2012 18:48:53

Update
19 Sep 2012 19:13:38

WARNING! if you value usable maps, don't upgrade to iOS6. See http://revk.www.me.uk/2012/09/ios6-maps-are-crap.html

Update
19 Sep 2012 20:37:28

Now we are starting to see some high usage...

Update
19 Sep 2012 20:37:55

Looks mostly affecting 21CN at present.

Update
20 Sep 2012 08:13:06

From around 20:00 to 23:00 there was some congestion on 21CN lines due to the iOS and OSX upogrades last night.

Started 19 Sep 2012 18:00:00
Previously expected 19 Sep 2012 23:00:00

14 Sep 2012 16:54:23
[Broadband] - End of IPv4 - Info
Details
14 Sep 2012 16:49:58

As of 14:40 today RIPE NCC have confirmed :-

"On Friday, 14 September 2012, the RIPE NCC, the Regional Internet Registry (RIR) for Europe, the Middle East and parts of Central Asia, distributed the last blocks of IPv4 address space from the available pool."

Obviously, having provided IPv6 for over 10 years, AAISP have been ready for this news. Whilst we have plans for conservation of remaining IPv4 addresses, we do plan to continue providing at least a static IPv4 external address to all new customers for some years to come, avoiding any 'Carrier Grade NAT' being needed within our network. New customers already receive an IPv6 assignment and pre-configured IPv6 router as standard.

The technicalities of the current IPv4 managent: We are reviewing all IPv4 usage and recovering any that can be reduced or reclaimed (customer and internal usage). We are advising customers of IPv6 usage where not currently deployed and where this could return some IPv4 space. The on-line ordering does not offer IPv4 blocks, but they can still be requested if needed.

Started 14 Sep 2012 14:40:00

15 Aug 2012 10:10:34
Details
15 Aug 2012 10:10:34

Just to keep you updated - following a fibre failure on Monday, BT thought they had fixed it Monday night, but it was down an hour later. They thought the fixed it yesterday, but our monitoring shows the fibre is still not right and we await an update.

In the mean time traffic is using the remaining 3 LNSs as expected.

Update
15 Aug 2012 17:11:49

BT think it is fixed - we are monitoring for 24 hours before putting traffic on it.

Update
19 Aug 2012 11:11:03

Looks like Bt finally fixed this last night, and we are monitoring it

Started 15 Aug 2012 10:00:00

13 Aug 2012 12:56:20
Details
13 Aug 2012 12:53:34

Well, that sporting event is over, for now. And there was indeed some extra traffic because of it. However, I am pleased to report that we managed quite well.

The only daytime blip we had was 15:30 to 16:00 on 1st August. We had several periods during the day where we did just hit limits, but only just, and no rate limiting kicking in. This has affected our "errored seconds" stats. For 21CN the last 14 days shows as 95.5% with 20CN staying at 100.0% - this is based on seconds during which even a single packet was dropped. Levels are back to normal now and so these, and the 24 hour stats, will come back up to our target of 100.0%.

Overall this means we coped with the traffic well, and without slowdowns (apart from around half an hour on the 1st). The backhaul links seemed mostly OK, on BT, though some congestion was apparent on some of the BE lines.

I'd like to thank the staff for their hard work over the whole period - you deserve a gold medal.


25 Jul 2012 09:28:44
Details
25 Jul 2012 07:50:19

Apparently there is something of a local sporting event starting end of this week...

We do have a capacity increase happening this week. There is no easy way for us to tell if it will be enough for usage demands. If it seems that usage is excessive then we will order more. We do have the ability to add some additional capacity if needed at no notice, and more at 5 days notice, so we'll see how it goes.

Started 25 Jul 2012

17 Jul 2012 15:32:52
Details
17 Jul 2012 15:32:52

Our main customer facing DNS resolvers are now validating DNSSEC records. 

For more information see the original planned work post: http://status.aa.net.uk/1570

Started 17 Jul 2012 15:30:00

01 Jul 2012 13:27:22
Details
01 Jul 2012 13:27:22

We have had a few reports of some invoices being emailed twice. Please do not panic, it is the same invoice, just emailed twice. You can tell from the invoice number.

We also have a number of invoices that did not get emailed until this afternoon.

Basicallt, it looks like the job to send emailed invoices did not quite behave correctly for some reason. I don't think it is leap second related smiley


29 Jun 2012 17:31:15
Details
29 Jun 2012 17:31:15

As some customers may have noticed, the extra bank holiday at the start of June caused some sifferences to the normal Direct Debit payments. Basically, customers who are normally billed on the 1st but have picked Direct Debit collection on the 9th of the month were not charged for their 1st June invoice on the 9th of June as you might have expected.

The reason for this is that the billing system tries to ensure that you always have the agreed 5 working days notice for an invoice, and that was simply not possible for an invoice on the 1st and Direct Debit on the 9th June, because of the extra bank holiday for the Queen's Jubilee.

The result was that invoices on the 1st June had extended credit terms with payment collect on 9th July rather than 9th June. The invoice you were sent did state the extended credit terms, and the Direct Debit notices sent are all correct. Your invoice is not paid late because of this, it is extra credit we are giving you. You will get a further Direct Debit notice for your July 1st invoice to be collected on 9th July.

This only affects some customers with specific billing cycle and direct debit date selection. As per consumer credit rules I can confirm this was 0.0% APR interest for the extra month's credit.

Whilst an extra bank holiday like this is rare, it is possible for an Easter to cause the same problem in teh future, so we have made some changes. Customers asking to have Direct Debit collections on a specific date, such as the 9th, will now find that it can be collected up to 3 working days after the date agreed. This is consistent with Direct Debit rules which allow 3 working days after the notified collection date. We will normally aim to collect on the agreed date or the next working day as now, but invoices due very close to the collection date could have the collection delayed like this to allow for the agreed 5 working days notice.

I appreciate this is give some customers an extra month's interest free credit on their bill, which is a tad unfair to other customers. and that even those that have benefitted from this may find the payment collections confusion. Hopefully this will not happen in the future.


13 Jun 2012 07:36:22
[Broadband] - 3am Blip - Info
Details
13 Jun 2012 07:36:22

Everything through BT blipped at 3am - lines came back, most within a minute or two. Some got "stuck" on BT's default accept for 10 minutes, some a few times. We suspect some BT planned works, but we are checking in to this.

Started 13 Jun 2012 03:00:00