We're investigating reports of intermittent VoIP call and registration problems.
The cause of the problems was caused by the third party "Zoiper" service triggering 100s of new registrations against multiple phone numbers. This caused high CPU and delay in processing messages.
Zoiper is a softphone that many customers use - they have their own servers that act as proxy between the sopftphone on a customer's device and our VoIP servers. Something within the Zoiper system seems to have malfunctioned and caused all zoiper registrations to re-register many multiple times.
We're still investigating further.
The problem lasted a few minutes, we're making arrangements to increase the performance of our systems to help in future similar circumstances.
This will search through the various outages and maintenance reports we have received from our suppliers which may be affecting you.
You can also see a list of outages and maintenance work we receive from our suppliers that may affect your specific broadband service on the Control Pages.
The search box above should find posts affecting your service however, you can use a Keyword search.
This is the status page of Andrews & Arnold Ltd.
Our status page shows outages (problems) and maintenance (planned work) that happen on our own network and systems and also that of our suppliers networks and systems. We try and ensure this site is updated as soon as possible with incidents as they happen. Live discussion of issues is usually available on IRC.
The last update was Today 14:46:18