We will be enabling a new transit provider this week - Arelion, AS1299. This is in addition to our three existing transit providers: NTT, Colt (aka Lumen/Level3) and Cogent, as well as multiple peering links. This gives us increased capacity but more importantly it gives us new, diverse routes to the rest of the internet which makes us even better connected to the wider world.
Our connectivity with Arelion has been enabled.
Due 6½ days ago (overdue)
3G is being phased out by all mobile network operators, and will stop working for our data SIMs in early September. The data SIMs we provide already support 4G. In a small number of cases it is possible that devices are too old to support 4G, in which case the device is sadly obsolete and will need replacing in order to keep connectivity. You will be emailed if we think your SIM is one which is in a device still operating via 3G.
We're noticing 3G is starting to become unavailable on SIMs today (9th September)
As some people will have noticed, we have some ongoing work on the ordering system. Right now we have old and new ordering system in place, and are gradually moving each order type over. The main priority has been "new provides" and "migrations to us", as this has to handle the new OFCOM mandated "One Touch Switching" system. The whole One Touch System has been a massive challenge for a lot of ISPs. We are trying to ensure links on the web site link to the right things, and hopefully we will soon have everything on the new system. For now, new provides, tariff changes, and shortly ceases, will be on the new system, but we are working through it. But if you have any problems with any type of order, please do contact the sales team who will be happy to sort it out, whether ordering a new service or trying to cease a service. Just ask.
We have updated to handle cease orders, and tariff changes on the new ordering systems. The next step is regrades of circuits.
This is only relevant to customers who run their own authoritative DNS servers and use our secondary-dns.co.uk as an additional nameserver.
Overview: We run a "secondary" DNS service for customers where they run the master DNS server and we are secondary slaves. We have a project underway that involves migrating all our authoritative DNS services to a new platform. As part of this we are needing to disable some of the automation we do for adding and updating the customer's master IP address automatically.
The change: From June 17th, If you run your own master DNS server for your domain(s) and secondary-dns.co.uk is a slave, if you change the IP address of your master you will need to contact support@aa.net.uk to request us to update our side.We have more information about our Authoritative DNS project on our Support Site: https://support.aa.net.uk/New_Authoritive_DNS
This change has been made.
Due 4 months ago (overdue)
The graph shows the last few hours of logins and logouts of ADSL, VDSL, SIMs and L2TP circuits.
The current time is on the left. Green is login, red is logout.
If there are spikes, then this shows a large number of logouts, which may indicate an outage or planned work happening.
You can click on a spike to search for incidents or maintenance that were open around that time.
This will search through the various outages and maintenance reports we have received from our suppliers which may be affecting you.
You can also see a list of outages and maintenance work we receive from our suppliers that may affect your specific broadband service on the Control Pages.
The search box above should find posts affecting your service however, you can use a Keyword search.
This is the status page of Andrews & Arnold Ltd.
Our status page shows outages (problems) and maintenance (planned work) that happen on our own network and systems and also that of our suppliers networks and systems. We try and ensure this site is updated as soon as possible with incidents as they happen. Live discussion of issues is usually available on IRC.
The last update was 11 Oct 15:48:26