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Yesterday 19:46:10
Details
Yesterday 19:29:41
We are planning a minor upgrade on a router this evening which should have no impact on normal working.
Resolution Updates done
Started Yesterday 19:29:03
Closed Yesterday 19:46:10
Previously expected Yesterday 23:29:03

15 Feb 12:24:53
Details
12 Feb 18:00:36
The Technicolor routers we supply have a factory default config which connects to us and operates a default setup. This is applied if someone uses the RESET button on the routers.

We have identified that a few dozen of these routers are in this state, which is not correct.

As part of work we are doing for some new routers we plan to start shipping soon, we have made it that any router logging in using the factory default will automatically be updated to have the correct config.

This will likely cause the graph to reset and the LNS in use depends on the login, but it will also set the WiFi SSID correctly, and other parameters. So users may see a change.

If you have any issues, do contact support.

Resolution The change in process has meant a number of routers have been auto-provisioned as expected, the remainder will when they next connect. Any issues, do contact support.
Started 12 Feb 17:00:00
Closed 15 Feb 12:24:53
Previously expected 14 Feb