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3 Dec
Details
3 Dec 08:26:55
Having sorted the BGP issue this week we will be rolling out upgrades over the next few days with LNS upgrades over night, and some router upgrades early in the mornings.
Started 3 Dec
Previously expected 8 Dec

2 Dec 08:52:25
Details
20 Nov 09:37:01
We have had a couple of incidents over the last few weeks with some external routes vanishing from our network. Whilst this may seem quite minor it simply should not happen. As such we are working on some investigation over the next few days. This may mean re-loading some routers to add additional diagnostics. In general this is a pretty seamless operation as packets are re-routed around the equipment that is being reloaded. However, there is a small risk of issues.
Update
25 Nov 10:25:38
Investigations are going well and have not needed any changes yet. We may be reloading two routers later today (Tuesday) which should have little or no impact, but will help us with diagnostics.
Update
1 Dec 09:22:04
We think we may have found the cause of the routing issue, and plan to upgrade some routers during the week. This should be relatively seamless.
Update
1 Dec 17:11:04
Some router upgrades this evening (Monday). We have seen this cause a blip on TalkTalk lines before, but hopefully that will not happen this time. In any case we expect any disruption to be a few seconds at most, and for most people none at all.
Resolution The changes seem to have worked. We will also be upgrading again later in the week. Thank you all for your patience.
Started 21 Nov
Closed 2 Dec 08:52:25
Previously expected 8 Dec