Last 10 minor outages posts, sorted by last updated
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MINOR Closed SIP2SIM
AFFECTED
SIP2SIM
STARTED
May 02, 11:32 AM (1 day ago)
CLOSED
May 03, 08:53 AM (3½ hours ago)
DESCRIPTION
We have had reports of some issues with calls to SIP2SIM mobiles. This is being investigated. Note that SMS is unaffected. Note calls from mobiles are unaffected.
Resolution: This looks like it is resolved now, with proper fixed firewall rules at the carrier. I have added a free day off the next bill, thank you for your patience.

Closed: 3½ hours ago
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MINOR Closed BT
AFFECTED
BT
STARTED
May 02, 01:30 PM (23 hours ago)
CLOSED
May 02, 02:30 PM (22 hours ago)
DESCRIPTION
At around 13:30 we saw a small number of BT lines drop and reconnect. Customers are back online, we're investigating the cause.
Resolution:

Closed: 22 hours ago
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MINOR Closed VoIP and SIMs
AFFECTED
VoIP and SIMs
STARTED
May 02, 11:57 AM (1 day ago)
CLOSED
May 02, 12:05 PM (1 day ago)
DESCRIPTION
One of our upstream carriers have call issues. We've routed calls away from them as much as possible, but this may still affect some inbound calls. The symptom is unexpected call rejections or audio issues. They're aware and are working to fix it as soon as possible.
Resolution: One of our upstream carriers reported: at 11:04 hrs BST the call handling units in one of our nodes started to behave unexpectedly, causing some audio issues and call failures. We are investigating some unusual traffic received at that time. The units were restarted starting at 11:22 hrs BST at which point traffic quickly restored to normal. The remaining units were fully restarted by 11:44 hrs BST when we were back at full redundancy.

Closed: 1 day ago
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MINOR Closed Data SIMs
AFFECTED
Data SIMs
STARTED
May 01, 09:07 PM (1½ days ago)
CLOSED
May 01, 09:11 PM (1½ days ago)
DESCRIPTION
We're investigating our Data SIM service as we have a large number of SIMs reconnecting and dropping their connection to us.
Resolution:

Closed: 1½ days ago
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MINOR Closed VoIP and SIMs
AFFECTED
VoIP and SIMs
STARTED
Apr 30, 12:00 PM (3 days ago)
CLOSED
Apr 30, 09:18 PM (2½ days ago)
DESCRIPTION
We have had some reports today of some calls not getting to phones, this is being investigated.
Resolution: For now, one server in use, until we sort multiple server handling with carrier.

Closed: 2½ days ago
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MINOR Closed TalkTalk
AFFECTED
TalkTalk
STARTED
Apr 27, 10:10 AM (6 days ago)
CLOSED
Apr 28, 06:46 PM (4½ days ago)
DESCRIPTION
We've see a few TalkTalk ADSL/VDSL lines drop and reconnect this morning. This was caused by a power alert on a network card on a device in TalkTalk's network that routes L2TP traffic in Telehouse. The card reset itself and re-routed traffic causing a small number of lines to drop their PPP and reconnect a few moments later.
Resolution: Two separate incidents within TalkTalk's network caused a small number of our customers to drop their connection and reconnect moments later on Saturday mid-morning and Sunday early morning.

Closed: 4½ days ago
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MINOR Closed AA Services
AFFECTED
AA Services
STARTED
Apr 23, 05:30 PM (9¾ days ago)
CLOSED
Apr 23, 08:49 PM (9½ days ago)
DESCRIPTION
There is a routing problem affecting access to some of our services, eg our website and L2TP service among others. We're investigating.
Resolution: This was caused by a third party internet provider, with whom we have been in talks with about them providing us some transit and had provisionally configured some of their routers to allow us to announce our IP blocks through them. We had not got to the point of actually setting up the service though. However, one of their routers malfunctioned and got in a state where it was re-announcing our IP blocks to some of the internet which meant some of the internet was sending traffic bound for us to them. We mitigated some of the problems by announcing more specific routes and also got in touch with the provider who promptly fixed their router.

Closed: 9½ days ago
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MINOR Closed VoIP
AFFECTED
VoIP
STARTED
Apr 22, 12:14 PM (11 days ago)
CLOSED
Apr 22, 12:30 PM (11 days ago)
DESCRIPTION
Some customers are having problems with registering their VoIP phone. Investigations are underway. This will cause problems for some customers with receiving and making calls.
Resolution: There was a problem with us storing the port for some SIP registrations between 11:14 and 12:30 which was causing some registrations to fail.

Closed: 11 days ago
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MINOR Closed Servers
AFFECTED
Servers
STARTED
Apr 15, 01:36 PM (17¾ days ago)
CLOSED
Apr 15, 03:07 PM (17¾ days ago)
DESCRIPTION
At around 13:30 one of our servers had a disk problem, and it needs to be rebooted and fixed. This server is hypervisor that runs some of our core services. As we run many redundant and spare servers which fail over to other servers when a problem occurs the customer impact is minimal.
Resolution:

Closed: 17¾ days ago
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MINOR Closed DATA SIMs
AFFECTED
DATA SIMs
STARTED
Apr 11, 12:15 PM (22 days ago)
CLOSED
Apr 11, 01:30 PM (21¾ days ago)
DESCRIPTION
We've seen some Data SIMs drop and reconnect from 12:15 today - we suspect caused by something upstream, probably in the mobile network.
Resolution:

Closed: 21¾ days ago
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