A number of customers had asked us about recent news reports that ISPs will be sending educational letters to customers suspected of downloading media without appropriate permission from the copyright holder. Please be assured that AAISP are under no obligation to send such letters, any more than the power companies that power and charge the devices used for such activities, or the device manufacturers. We have no intention of sending such letters. As always, if we receive an abuse report it will either go directly to the customer as the contact details on the whois for IP addresses, or come to us and we will simply pass it on (as well as pointing out the sender that we are neither the police or the civil courts). I hope this clears up any misunderstandings.